Senior Implementation Manager

About the role

We are looking for a Senior Implementation Manager to join our team in Austin and play a crucial role in growing Wise Platform by delivering our highest impact partner integrations. You'll be helping achieve our regional growth targets while working closely with our Solutions Engineering, Product, Compliance, Operational and Sales teams to deliver projects efficiently and to a high standard.

In this role, you will be responsible for driving complex implementations with the world's biggest banks and businesses. From kick off to launch, you will leverage strong program management experience to deliver on time, high quality integrations.

Across markets you will implement both new and existing solutions, overcoming blockers along the way with in-depth problem solving and strong influencing skills. You should be equally comfortable in both a business and technical context, winning trust from both executive and engineering, external and internal stakeholders.

This role is ideal for an established professional with a track record of delivering complex programs of work in financial services, particularly in the banking and payments sectors. If you are passionate about financial technology and thrive in a fast-paced, dynamic environment, we encourage you to apply.

What You'll Do

• Lead complex implementation projects for major banks and businesses, managing from kickoff to launch while ensuring on-time, high-quality delivery.
• Overcome project blockers with strong problem-solving and influencing skills, working in both business and technical contexts, and building trust with diverse stakeholders.
• Use governance expertise to manage scope, timelines, and accountability, while identifying risks, solving challenges, and ensuring regulatory compliance.
• Manage delivery risks for deals-including project, financial, compliance, and reputational-ensuring robust mitigation plans are in place.
• Build and nurture excellent relationships with partners, ensure they love the experience we offer them
• Confidently explain financial technology solutions and lead process improvements to enhance project scalability and efficiency

This role will give you the opportunity to

• Have a significant and visible impact on the growth of Wise platform by leading payments partnerships with the world's biggest banks and businesses.
• Help to scale the Implementation function, by leading initiatives to improve our processes.
• Deliver new and innovative solutions, finding ways to do things that haven't been done before.
• Travel to work with our teams and meet with prospects around the world.

About You

• 6+ years of project management experience in banking/fintech.
• Proven track record managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies. Skilled in creating and managing high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path to launch.
• Extensive experience in leading API or SWIFT based payment integrations, by navigating banking or large enterprise organisational structures and decision making processes in order to drive successful project outcomes.
• Proven ability to identify, manage, and mitigate project risks through strong governance frameworks, proactively taking ownership of emergent issues, and effectively driving cross-functional and external stakeholders to achieve successful outcomes and maintain project momentum.
• Expertise in autonomously resolving complex challenges and making impactful decisions, driven by exceptional self-motivation, strong organizational and time management skills to effectively juggle competing priorities, and demonstrating remarkable adaptability and resourcefulness, particularly in ambiguous and rapidly evolving environments.
• Consistently delivered secure and compliant payment integrations, expertly navigating diverse local regulatory requirements and ensuring robust adherence.
• Exceptional verbal and written communication skills, adept at presenting complex concepts to diverse audiences, from C-suite to working teams, while demonstrating strong executive engagement and presence to establish robust relationships and build credibility at all levels.

Key benefits

• RSU's in a rapidly growing company
• An annual self-development budget
• Medical, dental, & vision insurance - including HSA and FSA options
• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• Hybrid working model - a mix of working from home and from the office
• Wisers can work remotely for 90 days a year. By 'remote' we don't just mean from home, but from wherever in the world you choose to
• Relocation expenses covered
• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid "Me" days and a paid volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us
• 401k with up to a 4% employer match
• We're people without borders - without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.
• Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you.

• For everyone, everywhere.
• We're people building money without borders - without judgement or prejudice, too.
• We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
• Keep up to date with life at Wise by following us on LinkedIn and Instagram.