Senior Implementation Project Manager

About the role

What Cognite is: Relentless to achieve

Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.

We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you'll feel right at home here.

Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future.

How you'll demonstrate Ownership

At Cognite, the Global Value Delivery team leads software implementation, deployment & adoption for clients, and helps them accelerate their digital transformation efforts with Cognite's product suite. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting to Industry and Software development. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.

Do you see how data can be used, modeled and visualized in new ways to improve decisions in industrial engineering, but you experience that the tools and data availability is insufficient to create impact? If you want to change that, and take part in forming what the future of the industry will look like you should join our Cognite and become a part of the team responsible for delivering Cognite's cutting edge industry solutions to our customers across the Americas!

We are proactively building out our talent pool in Mexico with the intention to have new hires start in Q1 2027.

The Project Manager at Cognite is responsible for leading transformative initiatives in industrial AI that drive operational excellence and deliver substantial customer value. With a targeted mission to create $100 billion in customer value by 2035, this role ensures full accountability for project scope, budget, quality, and financial performance. The position centers on aligning projects with customers' strategic priorities-including operations optimization, safety enhancement, and sustainability advancement-to ensure measurable business impact and sustained revenue growth for Cognite

• Take full ownership of end-to-end SaaS project delivery success from kickoff through final acceptance, maintaining ultimate accountability for scope, milestone adherence, budget, and customer business outcomes
• Translate use case objectives into quantifiable business KPIs and lead Value Realization Workshops to establish baselines and demonstrate impact.
• Develop detailed project plans covering scope, schedule, resources, budget, risks, and quality, proactively managing dependencies and blockers.
• Proactively identify, assess, track, and mitigate project risks and blockers; communicate exposure and mitigation plans transparently to both internal executive stakeholders and external client leadership before they impact delivery timelines.
• Manage complex system integrations connecting OT/IT data sources with agile methodology and continuous stakeholder engagement.
• Ensure project delivery aligns with customer strategic goals such as operational excellence, safety, sustainability, or cost reduction through regular reporting and executive briefings.
• Ensure that Account Executives (AEs) and Customer Business Executives (CBEs) are regularly updated on project status, scope, risks, and financial performance, enabling full transparency into delivery progress and customer outcomes.
• Partners with the Product team for any product features, capabilities, or deliverables committed as part of the customer agreement, escalating gaps through defined governance channels (Value Delivery to Product interface) to safeguard contractual commitments, time-to-value, and customer satisfaction.
• Handle project financials including bookings, revenue recognition, cost tracking, margin analysis, and forecasting, reporting transparently to Portfolio Manager.
• Act as the main point of contact for customers during project execution, managing governance processes, leading steering committee meetings, and providing executive briefings with clear communication.
• Oversee customer satisfaction management and follow-up, manage partner vendor relationships, and maintain process documentation.
• Coordinate change management activities such as user training and adoption support to achieve over 80% solution adoption within six months of go-live.
• Act as a primary liaison between clients and internal teams (Engineering, Product, Customer Success), managing stakeholder communication, expectations, risk, and issue resolution throughout the project lifecycle.
• Build business cases to justify continued investment and identify expansion opportunities by understanding customer challenges.
• Leverage Cognite PMO playbooks and best practices while contributing to continuous improvement through lessons learned and process enhancements.

Core Competencies

• Influence technical and business stakeholders toward shared outcomes through leadership without authority, fostering alignment through clarity.
• Leading teams and stakeholders through change, fostering buy-in, and minimizing resistance during project transitions or organizational shifts
• Prioritizing customer outcomes, proactively identifying ways to deliver and demonstrate value, and ensuring satisfaction throughout the project lifecycle.
• Establishing a culture of trust, accountability, and performance; supporting the growth of team members; addressing conflicts in a constructive manner
• Seeking feedback, capturing lessons learned, and driving process enhancements for future projects.
• Demonstrate project value by connecting deliverables to business benefits, tracking KPIs, and reporting data-driven results to strengthen customer trust and partnership.
• Market and maintain Cognite's values: Impact, Ownership, Relentlessness, fostering collaboration, innovation, and customer-centric delivery as part of a global project management team

Required Qualifications

• Fully bilingual both verbal and written in English and Spanish is required
• 7+ years of project management experience with a primary focus on multi-tenant SaaS or enterprise cloud software implementations.
• Proven ability to manage complex, multi-stakeholder projects in fast-paced environments.
• Experience with the SaaS implementation lifecycle, including onboarding, training, and change management.
• Strong knowledge of Agile, Scrum, or hybrid methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.
• Proficiency with project management tools such as Jira, Confluence, MS Project, or Smartsheet.
• Willingness to travel as needed for client engagements.
• Role based in Mexico City, Monterrey or Tijuana, Mexico

Preferred Experience

• Experience with industrial clients in sectors like Oil & Gas, Manufacturing, and Utilities.
• Familiarity with data platforms, cloud infrastructure (Azure, AWS), or industrial IoT.
• Certifications such as PMP, PRINCE2, or Agile/Scrum.
• Proven track record managing enterprise accounts across diverse multinational territories and environments.
• Exposure to data engineering, analytics, or machine learning projects is advantageous.