Senior Implementations Consultant

About the role

Location: Miami, FL area - Hybrid (2-3 days per week in the office)

This role is open to candidates who live in the Miami, FL area and can work from our Miami office 2-3 days per week. This is a hybrid position; it is not available as a fully remote role.

We are seeking a Senior Implementations Consultant to lead and enhance the customer onboarding experience for Vic.ai As a key member of our team, you will be responsible for developing and executing scalable implementation strategies, ensuring that our enterprise customers achieve successful Go-Live readiness. You will play a crucial role in refining and expanding our implementation services, guiding customers through a seamless transition onto the Vic.ai platform.

What Success Looks Like in This Role

• Ability to lead and execute complex implementation projects with minimal supervision.
• Strong collaboration and communication skills across various organizational levels.
• Proven leadership capabilities, with experience mentoring junior team members.
• Analytical and problem-solving expertise to drive solutions for enterprise clients.
• Exceptional client relationship and change management skills.
• Leadership level presence, with the ability to confidently engage with and influence senior leadership and key stakeholders.
• Strategic thinking and a proactive approach to scaling implementation services.
• A high level of energy, a positive attitude, and the ability to see the future and grow within the organization.
• A mastery of the Vic.ai application and how to configure it.
• The ability to contribute to creating best practices within the Implementations organization.

What You’ll Do

• Develop and optimize implementation frameworks: Build scalable processes, templates, and best practices for enterprise-level Vic.ai implementations.
• Own the customer journey: Manage the end-to-end implementation lifecycle from deal close to full customer adoption.
• Lead cross-functional collaboration: Work closely with integrations, product, sales engineering, and customer success teams to ensure smooth go-live experiences.
• Drive execution of go-live projects, including:
• Project planning and execution
• Resource allocation and management
• Communication and risk mitigation strategies
• Performance tracking and continuous improvement initiatives
• Champion customer success: Establish strong, long-term relationships with clients to drive adoption and satisfaction.
• Ensure change management best practices: Guide customers through transitions and align expectations with deliverables.
• Monitor and resolve project risks: Identify potential issues early and implement corrective actions.
• Standardize best practices: Partner with Operations to develop implementation standards and support partner-led implementation models.

What You'll Need

• 7+ years of professional experience, including 5+ years in software implementations, preferably in Enterprise Resource Planning (ERP) systems.
• Strong track record of managing complex projects with multiple workstreams and stakeholders.
• Experience leading cross-functional teams and driving process improvements.
• Demonstrated expertise in requirements gathering, scope definition, and project execution.
• Excellent problem-solving, negotiation, and decision-making skills.
• Proven ability to establish and maintain strong relationships with key client stakeholders.
• Exceptional organizational and time-management skills, capable of handling multiple projects simultaneously.
• Strong written, verbal, and presentation skills, with the ability to convey technical concepts in an accessible manner.
• Bachelor's degree in a relevant field; PMP certification is a plus.
• Technical proficiency and ability to quickly learn new software tools and platforms.

Additional information

This is a high-impact, hybrid role based in the Miami area for a high initiative individual who thrives on improving implementation outcomes and shaping customer experiences at scale. The successful candidate will be expected to work from our Miami office 2-3 days per week.

If you are passionate about driving operational excellence and leading enterprise implementations, we’d love to hear from you!