Senior Internal Auditor - Business & IT Operations

About the role

Role and team

We are looking for an experienced Senior Auditor to support planning and lead execution of global and/or regional operational and integrated audits spanning business operational controls, IT general controls and application controls. This remote position will be reporting to Director, Internal Audit Management. You'll also help build the next version of Internal Audit by designing AI-enabled tools and automations that change how audits get done, not just using the tools others hand you.

We have a tight team environment where support, loyalty, and honest feedback are the currency. ServiceNow employees are expected to be self-starting, proactive, and thrive in a fast-paced environment.

What you get to do in this role

• Support planning and scoping of operational and integrated audits across business and IT operations. Complete assignments efficiently and timely.
• Conduct walkthroughs, evaluate process design, and perform controls testing across both business processes and IT systems, consistently delivering quality audit work papers that support and substantiate audit observations.
• Identify manual or repetitive steps in the audit lifecycle and build AI-enabled solutions to automate them, such as prompt workflows, AI agents, scripts, or data pipelines for evidence gathering, testing, and workpaper drafting.
• Use data analytics and AI to test full populations when possible, identify control gaps, quantify risk exposure, and deliver data-driven insights to management.
• Document and share what you build so the team can reuse it, and help shape Internal Audit's AI playbook.
• Assist in producing high-quality Internal Audit reports by clearly drafting audit issues and developing valid conclusions resulting in process and internal control improvements, while considering implementation requirements, cost, and stakeholder feedback.
• Timely and effective communication with audit leads on audit status, escalations, issues, and reporting.
• Perform action tracking follow-up with management for Audit Committee reporting purposes.
• Participate in major business initiatives and proactively advise and assist the business on key risks, control environment, and change initiatives.
• Contribute to the evolution of Internal Audit methodology, automation, and reporting, including ServiceNow IRM to scale audit coverage and quality.
• Responsible for internal stakeholder engagement, including the development of working relationships with key stakeholders and proudly representing the Internal Audit function.

To be successful in this role, you have

• A passion for Internal Audit and strong desire to be part of a stellar IA team!
• Minimum 4-year degree (or US equivalent) from an accredited university; degree in Management Information Systems, Finance and Accounting strongly preferred.
• Minimum of 5 years' work experience, with 3 years at a public accounting firm (Big 4 or national consulting firm preferred), including experience in internal auditing, external auditing, SOX, operations and process improvement.
• Demonstrated experience auditing both IT general controls and application controls, and business operational processes. Comfort moving fluidly between technology and business-process audits, including within the same integrated engagement.
• Understanding of data governance and privacy compliance, and the ability to apply system architecture knowledge to the processes being reviewed.
• Understanding of risks and controls in modern technology environments. Awareness of AI/GenAI governance and model risk considerations.
• Builder track record: you've built something, such as a tool, automation, script, or AI workflow, that solved a real problem in your work. Be ready to walk us through it.
• Hands-on experience with generative AI tools (e.g., Claude, ChatGPT, Copilot) beyond basic chat, such as building custom prompts, agents, or automated workflows.
• Good understanding of business and operations, strong analytical and project management skills.
• Proficiency in Excel and process mapping tools. Hands-on experience with data analytics tools such as Power BI. Experience with SAP preferred.
• Strong critical thinking and analytical skills; ability to identify and conduct root cause analysis.
• Excellent verbal, written, oral communication and presentation skills.
• Ability to work both independently and as a team member.
• Ability to manage multiple tasks concurrently, efficiently and effectively with minimal oversight.
• Familiarity with the ServiceNow platform, including IRM modules, a strong plus
• (Preferred) At least one of the following certifications: CISA, CISM, CIA, CPA
• Prefer candidates with exposure to a high growth and/or rapidly changing technology enterprise.

Additional Information: Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.