Senior IT Business Analyst

About the role

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Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!

The Value You'll Bring

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

The Sr. IT Business Analyst serves as the primary liaison between transportation business teams and IT, supporting Direct Store Delivery (DSD), SAP Transportation Management (SAP TM), Private Fleet applications, Samsara telematics, and International Shipping applications. This role partners with business users to understand operational requirements, support application enhancements, coordinate testing activities, and provide end-user training.

The position plays a key role in ensuring transportation technologies effectively support logistics execution, fleet operations, route delivery, shipment visibility, and transportation planning processes. Success requires strong analytical skills, effective collaboration, a customer-focused mindset, and foundational experience supporting SAP TM and transportation-related business processes.

What You'll Do

• The below statements are intended to describe the general nature and level of work being performed by people assigned to this job.
• They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
• May perform other duties as assigned.

• Business Analysis & Requirements: Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.
• Stakeholder Engagement: Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go-to contact for resolving system performance issues and sharing updates with leadership.
• Training & Change Management: Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long-term success.
• System Support & Troubleshooting: Provide day-to-day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.
• Process Improvement: Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.
• Reporting & Documentation: Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.
• Project Coordination: Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.
• Leadership: Drives a positive employee experience through leadership by way of employee coaching.

What We're Seeking

• Bachelor's Degree from an accredited four-year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required.
• Familiarity with supply chain processes (e.g., inventory planning, warehouse management) required.
• Proficiency in ERP development/configuration and documenting business/technical requirements.
• Strong understanding of system capabilities and their impact on business processes.
• High learning agility and analytical thinking.
• Excellent verbal and written communication skills, with the ability to engage technical teams, planners, and executive leadership.
• Proven ability to work effectively in fast-paced, dynamic environments.
• Team-oriented, approachable, and committed to fostering a positive work culture.

Other Skills That Make You Stand Out

• Knowledge of SAP TM planning, execution, freight settlement, or carrier management processes.
• Experience with transportation integrations, EDI transactions, or logistics data flows.
• Experience with transportation visibility platforms, mobile delivery applications, or fleet technologies.
• Exposure to SAP ECC, S/4HANA, Warehouse Management, or Supply Chain technologies.

Pay and benefits

The expected pay range for this position is $75,000 - $110,000 annually.

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire.

Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate's qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package.

Learn more about our benefits package here.

Relocation Package Available Yes