Senior IT Consultant, Digital Strategy (Greensboro, NC)

Tech Summary

Senior IT consultant

The Experience & Product Strategy team, within Kaiser Permanente-s Strategy & Experience Design organization, brings together member needs, business priorities, and technology possibilities to shape connected, human-centered digital experiences. We support leadership in setting strategic direction for how web, mobile, and emerging technologies like AI can evolve those experiences. We consider the full journey across channels to identify opportunities and shape digital experiences that connect seamlessly with the broader member, patient, caregiver, broker, and care team experience.

Our team partners with business, product, technology, UX, and research to frame complex problems, understand the market landscape, synthesize insights, identify opportunities, and co-create a shared vision for the future digital experience. Through experience strategies, journey maps, service designs, and early concepts, we make that vision tangible and help partners align on what needs to change and why. We partner with product teams to translate experience direction into recommendations that inform prioritization, roadmaps, and delivery.

The Senior IT Consultant leads strategic experience initiatives, guiding cross-functional partners through discovery, problem definition, future-state concept development, and alignment. This role synthesizes consumer insights, business objectives, operational needs, and technology capabilities into clear recommendations and actionable experience strategies.

It applies human-centered design and systems thinking, facilitates collaborative working sessions, and partners with product and business teams to carry experience direction into planning and delivery. Success requires strong analytical and facilitation skills, comfort with ambiguity, and the ability to lead complex work and influence decisions.

Job Summary

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

Essential Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.