Senior IT Manager

The Role

We are seeking a hands-on IT Manager with strong experience across managed IT, cloud infrastructure, and endpoint security. As part of the technical backbone of our day-to-day operations: keeping environments secure, compliant, and well-documented for Neon Redwood and the client organizations we serve.

This full-time, on-site role (San Francisco Bay Area) reports to our Senior Director of IT and works alongside a dynamic IT team. You'll spend your day administering cloud and identity systems, supporting users, implementing security controls, and helping onboard new clients and employees. It's a great fit for someone who likes solving real technical problems across a variety of environments rather than sitting in strategy meetings.

Responsibilities

• Provide day-to-day IT support and operations for Neon Redwood and a portfolio of client organizations: troubleshooting, ticket resolution, and keeping systems running.
• Administer cloud and identity infrastructure across AWS (VPN, backup/recovery), Google Workspace (GAM), SSO platforms, and device management.
• Implement and maintain security controls and endpoint protection; help enforce security policies (WISP, acceptable-use/AI, DR, incident response) and assist with incident response when issues arise.
• Endpoint and device lifecycle: provisioning, onboarding/offboarding, hardware procurement, and inventory.
• Support compliance and data-retention work for regulated clients, including SEC document retention and cloud archival migrations.
• New-client onboarding and transitions: environment setup, migrations, and documentation.
• Help evaluate and test vendor tools; run side-by-side comparisons before the team commits to a platform.
• Support physical IT and office build-outs: networking (Cisco Meraki/UniFi), AV and conference rooms, badging, and physical security (Verkada).
• Help enable AI tooling (Claude, ChatGPT, NotebookLM) with appropriate security and compliance guardrails.

Requirements

• 5+ years of hands-on IT experience, including systems administration or IT engineering in a multi-client or multi-entity cross platform environment.
• Strong hands-on skills across cloud and identity: AWS, Google Workspace, Okta, Duo, and device management.
• Solid endpoint security and IT operations fundamentals; comfortable implementing controls and following established security policies.
• White glove support for end users and resolving technical issues calmly across many concurrent priorities.
• Strong documentation habits and clear communication.
• Bachelor's degree, or equivalent practical experience.

Additional Skills (Nice to Have)

• Experience in an MSP or fractional-IT model serving VC, PE, family office, or biotech clients.
• Experience supporting regulated industries (financial services, life sciences) and their compliance requirements.
• Hands-on with networking and physical-security hardware (Meraki, UniFi, Verkada).
• Familiarity with backup/DR tooling and archival/compliance platforms (Box, Smarsh).
• Experience with AI-tool enablement (Claude, ChatGPT, Google Workspace Studio).

Benefits

• Fully covered Health Insurance for employees and their eligible dependents
• Fully covered Vision & Dental for employees and their eligible dependents
• Unlimited Time Off
• Company 401k plan with employer contributions
• Commuter Benefits Program