Senior IT Support Technician

Who You Are

• You’re the face of our IT department.
• When someone has a problem, you’re usually the first person they talk to, and you leave them feeling heard, helped and a little more confident with their tools.
• You enjoy people as much as technology: you’re patient, approachable and good at explaining technical things in plain language to engineers, executives and new hires.

• You’re the kind of person who walks over to someone’s desk instead of just closing a ticket, and who notices when a team is struggling before they ask.
• You also have solid technical depth across Windows, macOS and Microsoft 365.
• You know that in a regulated environment, good service and good security go together.

What You’ll Do

• Be the friendly, go-to point of contact for IT support across the company, in person, on chat and through tickets
• Build strong relationships with teams across engineering, operations and leadership so IT is seen as a partner, not a roadblock
• Resolve escalated hardware, software, account and network issues for Windows, macOS and Linux users
• Lead new hire onboarding: set up laptops and accounts, and walk people through our tools and security practices on their first day
• Support Microsoft 365 GCC High, including user accounts, email, SharePoint, OneDrive and Teams
• Manage devices through Microsoft Intune and Jamf: enrollment, apps, updates and compliance
• Help users with Okta sign-in and MFA, and explain new security controls in a way people understand and accept
• Troubleshoot Ubiquiti and Cisco network issues at the desk and in the office
• Mentor junior technicians, and share what you learn through clear documentation and how-to guides
• Gather feedback from users and suggest improvements to our tools, processes and support experience
• Follow CMMC 2.0 and ITAR/EAR requirements in day-to-day support, and help keep our environment compliant

What We’re Looking for

• 3+ years of experience in an IT support role
• Excellent communication and people skills, with a genuine enjoyment of working with others
• A patient, positive, customer-first attitude, even when things are busy
• Experience supporting both Windows and macOS users; Linux experience is a plus
• Hands-on experience with Microsoft Intune and Jamf
• Experience supporting Microsoft 365; GCC or GCC High experience is a strong plus
• Familiarity with Ubiquiti and Cisco networking
• Familiarity with CMMC 2.0 and ITAR/EAR requirements, or a willingness to learn quickly
• 2+ years of experience working in a startup environment
• Ability to work full-time in office, Monday through Friday
• Must be a U.S. citizen

Perks & Benefits

• Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)
• 401(k) program and transparent stock option plan
• Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time

Additional Information

At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role.