Senior Lead, ServiceNow Developer

Key Responsibilities

Vulnerability Response

• Design, configure, develop, and enhance ServiceNow Vulnerability Response capabilities.
• Develop workflows supporting vulnerability ingestion, normalization, prioritization, assignment, remediation, exception management, and closure.
• Configure and customize vulnerability-related records, business rules, Script Includes, UI policies, client scripts, Flow Designer flows, scheduled jobs, notifications, and other platform components.
• Integrate ServiceNow with enterprise vulnerability scanning and security platforms using REST APIs, IntegrationHub, MID Servers, and other supported integration mechanisms.
• Develop automation to improve vulnerability assignment, remediation orchestration, exception handling, and operational reporting.
• Troubleshoot data ingestion, reconciliation, CI matching, assignment, and integration issues.
• Support vulnerability remediation teams with scalable solutions for managing large volumes of vulnerability data.

Configuration Compliance

• Design and implement ServiceNow Configuration Compliance capabilities supporting enterprise security and configuration-control requirements.
• Develop workflows to ingest, evaluate, route, track, and remediate configuration compliance findings.
• Automate assignment of compliance findings based on CI ownership, support groups, infrastructure responsibility, and other defined business rules.
• Support configuration compliance exception and remediation workflows.
• Partner with Security and Infrastructure teams to translate control requirements into sustainable ServiceNow workflows and technical solutions.
• Develop dashboards and reporting that provide visibility into compliance findings, remediation status, exceptions, and aging.

CMDB & Data Quality

• Ensure VR and Configuration Compliance solutions appropriately leverage ServiceNow CMDB data and CI relationships.
• Develop and troubleshoot CI matching and reconciliation logic used to associate security findings with configuration items.
• Identify and remediate data-quality issues that prevent accurate routing or ownership of security findings.
• Partner with CMDB and Discovery teams to improve CI identification and data quality where vulnerabilities or compliance findings cannot be reliably associated with infrastructure assets.

ServiceNow Development & Engineering

• Develop maintainable solutions using ServiceNow server-side and client-side scripting, including JavaScript, Glide APIs, Script Includes, Business Rules, UI Actions, Client Scripts, ACLs, and scheduled processing.
• Build automation using Flow Designer, IntegrationHub, REST/SOAP APIs, and MID Server integrations.
• Design solutions that minimize unnecessary customization and align with ServiceNow platform architecture and upgradeability principles.
• Perform technical design reviews and develop reusable components and integration patterns.
• Troubleshoot complex application, integration, data, performance, and production issues.
• Develop automated tests using ServiceNow Automated Test Framework (ATF), where appropriate.
• Support platform upgrades, patches, regression testing, release validation, and production deployments.
• Maintain technical documentation, solution designs, configuration documentation, and operational support procedures.

Technical Leadership

• Serve as a senior technical resource for Vulnerability Response and Configuration Compliance.
• Translate cybersecurity and vulnerability-management requirements into scalable ServiceNow technical designs.
• Conduct code reviews and promote ServiceNow development standards across development teams.
• Collaborate with ServiceNow architects, security architects, infrastructure engineering teams, product owners, and external implementation partners.
• Evaluate technical debt and recommend opportunities to replace customization with supported platform functionality.
• Participate in architecture, design, release-readiness, and production-support reviews.

Required Qualifications

• 5+ years of hands-on ServiceNow development or engineering experience.
• Strong ServiceNow development experience with:
• JavaScript
• Glide APIs
• Script Includes
• Business Rules
• Client Scripts and UI Policies
• ACLs
• Flow Designer
• IntegrationHub
• REST/SOAP integrations
• MID Server
• Import Sets and Transform Maps
• Automated Test Framework
• Hands-on experience implementing, developing, or supporting ServiceNow Vulnerability Response.
• Experience with Configuration Compliance or comparable ServiceNow security/compliance capabilities.
• Strong understanding of ServiceNow CMDB, CI relationships, asset/CI identification, and data-quality dependencies.
• Experience troubleshooting integrations and high-volume data-processing workflows.
• Experience designing solutions across development, test/UAT, and production environments.
• Understanding of source control, release management, testing, and enterprise change-management practices.

Preferred Qualifications

• 5-7 years experience integrating ServiceNow with vulnerability or security platforms such as Tenable, Qualys, Rapid7, Microsoft Defender, or similar technologies.
• Experience with ServiceNow Security Operations applications and enterprise cybersecurity workflows.
• Understanding of vulnerability management concepts including CVEs, CVSS scoring, remediation, risk prioritization, vulnerability exceptions, and remediation SLAs.
• Understanding of configuration security benchmarks and standards such as CIS Benchmarks or NIST guidance.
• Experience working with ServiceNow Discovery, Service Graph Connectors, or other CMDB data sources.
• Experience with DevOps/CI-CD practices for ServiceNow development.
• Experience operating ServiceNow within a large, highly regulated enterprise environment.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Relevant ServiceNow Security Operations / Vulnerability Response implementation certification or accreditation
• Security certifications such as Security+, CISSP, or similar are beneficial but not required

Core Competencies

• Advanced ServiceNow development and troubleshooting
• Vulnerability and security workflow automation
• Configuration compliance
• CMDB and CI data management
• Enterprise integrations
• Technical solution design
• Root-cause analysis and production support
• Secure coding and platform governance
• Cross-functional collaboration
• Technical documentation and knowledge transfer

Success in the Role

Success will be demonstrated through reliable and scalable VR and Configuration Compliance solutions that:

• Improve automation of vulnerability and compliance remediation.
• Increase the accuracy of CI-to-security-finding relationships.
• Reduce manual assignment and remediation effort.
• Improve visibility into vulnerabilities, compliance findings, exceptions, and remediation status.
• Maintain platform stability, maintainability, security, and upgradeability.
• Enable Security and Infrastructure teams to move efficiently from finding identification to accountable remediation and closure.

Salary Range

$114,500 - 194,700 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.