Senior Logistics Support Specialist

What you'll do

The Senior Logistics Support Specialist is a fully qualified, cross-functional specialist responsible for supporting and improving production, shipping, and logistics operations based on changing business priorities.

The position applies strong functional expertise across a broad range of assignments, including complex and varied problems that require analysis and evaluation of multiple operational, quality, service, and resource factors. Working with minimal day-to-day guidance, the specialist takes ownership of planning, execution, and results.

The role independently leads initiatives, develops effective and often creative solutions, and serves as a key point of contact within its area of expertise. The position flexes across departments to maintain workflow continuity, product quality, operational efficiency, and on-time delivery of customer orders.

As a Senior Logistics Support Specialist, you will be responsible for

• I ndependently assess operational priorities and lead cross-functional initiatives by determining the appropriate approach, coordinating stakeholders, tracking progress, resolving barriers, and delivering results across complex production, shipping, and logistics assignments.
• Serve as the key point of contact and subject-matter resource for assigned production, shipping, and logistics processes, providing technical and process guidance, sharing knowledge, and supporting consistent execution across the team and cross-functional partners.
• Build and maintain strong working relationships with senior internal stakeholders, external carriers, suppliers, and other business partners.
• Support production operations through assembly, modification, rework, and repair of mechanical and electro-mechanical products and accessories.
• Prepare and execute work based on assembly drawings, specifications, and work instructions, using judgment when requirements or conditions vary.
• Perform product testing, troubleshooting, root-cause evaluation, and quality checks to ensure adherence to order and quality specifications.
• Execute shipping and logistics operations, including picking, packing, shipment preparation, carrier coordination, final order verification, and compliance with carrier and service requirements, including UPS and FedEx; resolve documentation and processing exceptions.
• Maintain accurate production, inventory, and shipping records within company systems; identify gaps and recommend improvements to data quality and process controls.
• Monitor open orders and operational performance, assess fulfillment risks and recurring issues, coordinate recovery and corrective actions, and improve quality, workflow continuity, data accuracy, and on-time delivery.
• Partner with internal teams to resolve production, inventory, receiving, shipping, or customer-order issues; determine when escalation is required and provide clear recommendations.
• S upport receiving and inventory management, including material availability, discrepancy resolution, and maintenance of appropriate supply levels.
• Identify opportunities to improve practices, standard work, quality, safety, and efficiency; independently lead or contribute to continuous improvement initiatives using 5S and Lean principles.
• Develop or update work instructions, process guides, training materials, and other documentation needed to sustain reliable execution.
• Maintain a clean, organized, and safe work environment and ensure work is completed in accordance with applicable procedures and standards.
• Perform other duties and initiatives as assigned based on operational priorities.

Minimum Qualifications

• Bachelor's degree in logistics, supply chain, operations, business, or a related field preferred. An equivalent combination of education and significant relevant experience will be considered.
• Minimum of 5 years of related experience in production, assembly, manufacturing, shipping, logistics, operations, or a related discipline.
• Demonstrated experience independently leading initiatives and resolving complex operational problems.
• Relevant logistics, supply chain, Lean, quality, or continuous improvement certifications are preferred.

What you'll bring

• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience with data entry, database, ERP, inventory, shipping, or transportation systems.
• Ability to analyze operational information, maintain accurate records, and use data to support decisions and improvements.
• Strong written and verbal communication skills, including the ability to communicate recommendations, risks, and results clearly.
• Ability to build effective relationships and networks with senior internal stakeholders and external business partners, serving as a credible point of contact and collaborating across functions without direct authority.
• Fully qualified and experienced specialist with a strong understanding of the area of expertise.
• Ability to work independently with minimal guidance, take ownership of planning, execution, and results, and apply sound judgment in selecting methods and developing practical, often creative, solutions.
• Ability to manage multiple priorities, assess risk, and adapt quickly in a fast-paced environment.
• Strong attention to detail, accuracy, organization, and follow-through.
• Ability to interpret technical instructions, assembly drawings, process documentation, and order requirements.
• Working knowledge of continuous improvement methods, including 5S and Lean practices.

Physical Requirements

• Ability to frequently lift/carry items up to 35 pounds without assistance.
• Ability to occasionally lift/carry equipment up to 45 pounds without assistance.
• Ability to frequently push/pull items up to 62 pounds with and without assistance.
• Ability to frequently bend and reach items at varying heights, including above-shoulder level and near floor level, with the use of a step stool or ladder, throughout the shift.
• Ability to climb stairs, step stools, or ladders to access inventory.
• Ability to alternate between sitting, standing, and walking throughout the shift.
• Manual dexterity to handle and assemble products with small parts, including screws requiring pinching and fine motor coordination, and to operate packaging tools, computers, and handheld scanners.
• Visual acuity to read labels, shipping documents, and computer screens.

Work Environment

• Ability to work in a warehouse environment with variable temperatures, noise levels, and occasional exposure to dust and packaging materials.
• Work may require movement between production, shipping, receiving, inventory, and office areas based on business priorities.

Additional information

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.

Where we stand

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled