Senior Manager, Cash Posting & Patient Collections

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

Kestra HQ is in Kirkland, WA. We are considering candidates who are willing to travel 50% or more.

The Senior Manager, Cash Posting & Patient Collections provides leadership and operational oversight for cash application, patient collections, credit balance management, and refund activities.

This role oversees the daily performance of the Cash Application and Patient Collections teams, establishes and monitors key performance indicators, manages workforce requirements, resolves complex escalated issues, and drives initiatives that improve efficiency, accuracy, productivity, and overall financial performance.

The Senior Manager is accountable for ensuring the timely, accurate, compliant, and fully reconciled posting of payer and patient payments within the accounts receivable system.

The role also oversees compliant patient collection activities, workforce management, call monitoring, quality assurance, and performance reporting, ensuring appropriate controls and resources are in place to consistently achieve operational and service expectations.

As a key operational leader and escalation point, the Senior Manager demonstrates strong analytical, problem-solving, and decision-making skills while proactively identifying opportunities to improve processes and performance. This role builds and develops a high-performing and engaged team through clear performance expectations, ongoing coaching, regular communication, professional development, and employee engagement. The Senior Manager fosters a culture of accountability, inclusion, collaboration, and continuous improvement in support of Revenue Cycle Management's broader financial and operational objectives.

Essential Duties

• Manage team of Cash Application and Patient Collection Specialists as assigned, including scheduling work shifts to effectively cover Kestra's business needs.
• Participate in team member hiring, training, coaching, and performance management. Assist in the development of training materials.Ensure team members are entering critical data into patient accounts in Bonafide.

Ensure team members are collecting, processing and posting all payments within established guidelines.

• Manage multiple aspects of the cash application and patient collection functions including research, reconciliation, balancing, and error-identification.
• Gather and review data about cash flow and identify risks related to cash forecasts.
• Gather and review data about outstanding patient balance receivables, cash collection efforts, and collection forecasts.
• Manage a relationship with Accounting and Finance team leaders to ensure efficiency of monthly close functions. Provide support for financial audits.
• Participate in leadership meetings and report on accounts receivable, cash position, liquidity, and cash trends as needed.
• Develop, and refine new and existing process flows to create efficiencies within the department.
• Evaluate existing system processes and tools required to drive automation and improved accuracy.

Additional information

Develop reporting, key performance indicators and metrics, as well as dashboards to effectively evaluate the performance of the team.

Assist in responding to or supporting any patient, financial, or payor audits received, as appropriate.

Adhere to Pledge of Confidentiality

Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.

Competencies

• Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.

Qualifications

Education/Experience Required

• Bachelor's degree or equivalent experience
• 5 years of experience in a health care revenue cycle management environment, including leading cash posting and patient collections.
• Minimum of 3 years management experience
• Proficiency with Microsoft Office Word, Excel, and PowerPoint

Preferred

• 6 years of Manager or above leadership experience

Supervisory Responsibilities

Directly manage cash application team members including but not limited to conducting performance reviews, providing feedback, and helping to set professional development goals.

Work Environment

• Indoor open office environment. Position needed in-office.
• Extended hours when needed/occasional weekend work
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug
• Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment, post-offer.

Physical Demands

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Occasional lifting required, up to 20 pounds

Travel

Occasional travel, domestic and international, may be required, less than 10%

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.