Senior Manager Client Assurance

About the role

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role

As a Senior Manager, Client Assurance, you will execute client oversight and assessment activities for strategic, complex and highly visible clients. You will work with client oversight teams, internal subject matter experts and cross-functional risk partners to address governance, compliance, control and assessment needs. Your work will help deliver a consistent, transparent oversight experience for clients of Fiserv worldwide.

What you'll do

• Serve as the primary interface for strategic clients on oversight, governance, risk, compliance and control topics.
• Lead assigned inbound client assessments, including documentation requests, customized questionnaires, ad hoc oversight requests and onsite assessment support.
• Establish working relationships with clients and their third-party oversight teams to understand oversight programs, assessment cycles and documentation requirements.
• Analyze client requirements and provide clear instructions, timelines and response expectations to internal subject matter experts.
• Coordinate responses to client oversight findings and escalate concerns to the appropriate internal stakeholders when required.
• Facilitate client and subject matter expert sessions on oversight topics, control evidence, governance processes and assessment outcomes.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have

• 6+ years of experience in risk management, internal audit, internal controls, compliance management, regulatory agency, law firm, accounting, technology or operations within financial services or a regulated business environment.
• 6+ years of experience supporting client-facing oversight activities involving governance, risk, compliance, control or due diligence requirements.
• Bachelor's degree or higher in Accounting, Finance, Management, Information Technology, Business Administration or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have

• Experience supporting strategic client relationships in a global financial services environment.
• Experience with technology risk, operational risk or third-party oversight programs.
• Experience facilitating onsite client assessments or due diligence sessions.
• Familiarity with laws, regulations and standards that govern technology and financial services organizations.

How you'll work

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

• #LI-VA1
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).