Senior Manager, Commercial Capabilities

Key Responsibilities

Commercial Systems Operations & Planning

• Support and contribute to the Commercial Systems roadmap, encompassing CRM (Salesforce) and other technology systems and tools
• Partner with Commercial Strategy, Revenue Management, Sales Leadership, and other cross-functional teams to translate business needs into practical technology solutions
• Assist in build vs. buy evaluations for new tool investments, summarizing trade-offs for leadership review
• Ensure platforms are well-documented, integrated, and maintained for long-term sustainability

Salesforce Platform Management

• Manage ongoing development, configuration, and optimization of the Salesforce platform to support field sales effectiveness and optimization of Commercial effectiveness
• Lead requirements gathering, solution design, user story development, and UAT for Salesforce workstreams
• Own release management, platform documentation, and end-user training to ensure adoption and data integrity
• Partner with the JLI IT team to ensure sound integrations between Salesforce and adjacent platforms including ERP, data warehouses, and third-party analytics tools

Tool Development & Delivery Oversight

• Support the design and delivery of custom-built internal tools where Commercial needs exceed off-the-shelf capabilities
• Define technical requirements and coordinate with development teams or vendors to execute software builds
• Help establish engineering standards, QA processes, and release cadences for internally developed tools
• Ensure custom solutions integrate with the broader commercial systems ecosystem

AI Roadmap for Commercial

• Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases such as account prioritization, lead and opportunity scoring, rep coaching, territory planning, content generation, and field reporting.
• Partner with IT, Data, and external vendors to evaluate AI solutions; lead pilots and define the criteria for scale.
• Champion responsible adoption - building field confidence, managing change, measuring impact, and iterating based on user feedback.

Cross-Functional Stakeholder Collaboration

• Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities
• Translate technical concepts into clear business language for management audiences; translate business requirements into technical specifications for development teams
• Collaborate with PMO and Commercial Planning functions to align systems delivery with commercial initiatives

Team & Vendor Coordination

• Lead and develop a small team of Salesforce administrators and systems analysts
• Coordinate with external development vendors, system integrators, and technology partners
• Track platform budgets, project milestones, and delivery progress across active workstreams
• Perform related duties as assigned, within your scope of practice
• PERSONAL AND PROFESSIONAL QUALIFICATIONS:

Additional information

We are open to candidates from two primary backgrounds - what matters most is the combination of systems thinking, collaborative leadership, and a track record of delivery.

Process Architecture / Operations Track

• 8+ years of experience in sales operations, revenue operations, commercial strategy, or management consulting with a strong technology component
• Strong process design skills - ability to map and operationalize commercial workflows across organizations
• Proven ability to define requirements for and oversee delivery of systems projects
• Experience coordinating with technical development teams or vendors against a defined roadmap
• Solid fluency with enterprise platforms (CRM, ERP, BI/analytics) and ability to support technology evaluation decisions

Technical / Engineering Track

• 8+ years of experience in software engineering, commercial systems development, or enterprise technology
• Demonstrated experience building or supporting full-stack or enterprise applications in a commercial context
• Familiarity with Salesforce and the ability to contribute to platform-level design decisions
• Exposure to ERP systems (SAP, Oracle, NetSuite) and cross-platform integrations
• Working knowledge of API design, data modeling, and systems integration patterns

Required for All Candidates

• Senior Manager-level stakeholder management, including regular engagement with Director/VP-level commercial leaders
• Salesforce certification strongly preferred
• Demonstrated ability to manage concurrent technology projects on time and within budget
• Strong verbal, written, and presentation skills with attention to detail
• Comfort navigating ambiguity and building structure in a fast-moving commercial environment

Education

• Bachelor's degree required; Computer Science, Engineering, Information Systems, or Business preferred
• MBA or advanced degree a plus, not required

Juul Labs Perks & Benefits

• A place to grow your career. We'll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Salary Ranges

Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time.

LOCATIONS: Tier 1 Locations: Greater New York City, and San Francisco Bay Area

Tier 2 Locations: Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma,

Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)

Tier 3 Locations: Rest of New England, NY Capital District, Rest of New Jersey, Greater

Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina,

Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin,

Minneapolis/St. Paul, Colorado, Phoenix, Las Vegas, Reno, Carson City NV., Portland Ore./Vancouver

• Wash., Rest of California, Hawaii
• Tier 4 Locations: Rest of US including Alaska and Puerto Rico
• Tier 1 Range: $144,000—$180,000 USD
• Tier 2 Range: $131,000—$164,000 USD
• Tier 3 Range: $123,000—$154,000 USD
• Tier 4 Range: $122,000—$152,000 USD