Senior Manager, Fraud (Debit Card) Operations

About the role

Fidelity will not provide immigration sponsorship for this position.

The Role

Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity's businesses. As the Sr. Manager, Fraud (Debit Card) Operations, you will help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.

A key near-term focus of this role is supporting Fidelity's transition toward in-house debit card fraud detection. You will represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model. You will lead the development of policies, procedures, playbooks, and readiness documentation.

This role requires strong operational judgment, analytical capability, and the ability to work in ambiguous, multi-stakeholder environments. You will operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations. The role requires strong interpersonal skills, a disciplined approach to execution, and the ability to influence decisions across various business partners.

The Expertise and Skills You Bring

• Bachelor's degree in business, analytics, finance, or a related field, or equivalent work experience.
• Knowledge of Debit Card industry/ Regulations REQUIRED
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience designing or documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross-functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA 7/63 required
• Supervisory 9/10 or 24 needed within 6mos
• Openness to future direct reports as the organization evolves.

Fidelity's Onsite Working Model

• Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles.
• Currently, some roles and locations require 100% onsite presence, while others require less.
• Onsite expectations are likely to evolve as the rollout continues.
• This transition does not apply to fully remote roles.