Senior Manager, Head of Talent Operations

About the Role

We’re looking for a strategic and operationally rigorous Senior Manager, Head of Talent Operations to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40-person recruiting team, which is growing rapidly in scale and complexity across functions and globally.

This role owns and strengthens core recruiting infrastructure - including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience - ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross-functional leadership role requiring strong systems thinking and execution rigor.

What You'll Do

• Talent Operations Leadership
• Lead, coach, and develop a team of four Talent Operations professionals.
• Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
• Be hands on where needed to continue to shape and grow this critical function.
• Recruiting Technology Strategy & Ownership
• Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
• Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
• Evaluate and implement new tools as the organization scales.
• Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
• Headcount Planning & Governance
• Own execution and operational tracking of the company’s headcount plan in partnership with finance.
• Build systems to monitor hiring progress, recruiter capacity, and forecasting.
• Interview Operations & Scheduling
• Own end-to-end interview operations, including scheduling infrastructure.
• Build scalable processes and tooling to support high-volume, complex hiring.
• Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
• Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)
• Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
• Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
• Compliance & Global Hiring Expansion
• Ensure recruiting processes meet compliance requirements across jurisdictions.
• Partner with People Ops & Legal to support international hiring expansion.

What You Need

• 8+ years of relevant operations experience; 3+ years in talent/recruiting operations a plus.
• 3+ years of experience managing high-performing teams.
• Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
• Strong headcount planning, workforce planning, and reporting experience.
• Demonstrated experience building scalable processes in high-growth environments.
• Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
• Experience supporting global hiring and multi-jurisdiction compliance.
• Data-driven decision maker with strong analytical capabilities.
• Exceptional cross-functional communication and stakeholder management skills.

Benefits

Benefits Available to All Full-time Ramp Employees (Global):

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

• Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
• Ramp Applicant Privacy Notice