Senior Manager, Patient Eligibility (Hybrid)

About the role

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Title: Senior Manager, Patient Eligibility

Employment Type: Full-Time; Salaried - Exempt

Pay Range

$90,000 - $115,000 annual salary

Work Hours: This is a full-time salaried exempt position. Flexibility is required to meet business needs.

Facilities with direct oversite supported in routine hybrid capacity

• Hackensack University Hospital 100 1st Street, Hackensack NJ 07601

Facilities with indirect oversite requiring occasional onsite visits

• Cooper Cape Hospital 2 Stone Harbor Blvd, Cape May Court House, Camden NJ 08103
• Shore Medical Center 100 Medical Center Drive, Somers Point NJ 08244

Facilities with direct oversite support remotely

• Valley Medical Center and Clinic, Renton WA 98055
• Nathan Adelson Hospice, Las Vegas NV 89119

What you'll do

Client Leadership & Service Delivery

• Serve as the primary operational leader for one or more major clients within multiple regions, managing up to $5M+ in revenue and/or multiple service lines.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.
• Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.
• Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.
• Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
• Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
• Operational Excellence:
• Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
• Ensures adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
• Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.
• Identify opportunities to improve processes, leverage technology, and enhance of eligibility workflows
• Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.

Financial

• Accountable for operational financial performance, including revenue, expense management, and margin optimization.
• Review monthly P&L statements and partner with the General Manager or Vice President to address variances and implement improvement strategies.
• Supports annual budgeting and forecasting processes

Team Management

• Lead, mentor, and develop a multi-layered eligibility team, including several supervisors and managers and their direct reports, ensuring alignment with organizational goals, operational standards, and performance expectations.
• Establish team performance expectations aligned with organizational and client goals.
• Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
• Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
• Manage workforce planning, scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.
• Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.

What we're looking for

• Candidate must currently reside within or be willing to relocate (at their own expense) prior to start date, approximately 1 hour or less commuting time from Hackensack University Hospital (100 1st Street, Hackensack NJ 07601). Applicants who cannot meet this requirement will be ineligible for consideration.
• Bachelor's degree in business management, healthcare administration or equivalent combination of education and experience.
• Minimum 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, or Charity Care services.
• Minimum 5+ years of people leadership experience managing large teams (30+ colleagues).
• Proven ability to build and maintain strong client relationships, balancing service excellence with adherence to contractual agreements and operational standards.
• Strong knowledge of regulatory requirements within healthcare financial assistance programs.
• Financial acumen with experience reviewing budgets, revenue, and expense performance.
• Strong ability to handle multiple competing priorities.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Strong analytical, organizational, and communication skills.
• Proven ability to lead teams, manage change, and drive results in a client-facing environment.
• Ability to travel routinely within assigned regions, and other regions as business needs require.
• Experience managing multi-site or multi-client service lines.
• Experience in healthcare services outsourcing or revenue cycle management environments.
• Experience with workflow automation or operational technology enhancements.

What We Offer

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
• A collaborative, mission-driven culture built on teamwork, empathy, and growth.