Senior Manager, Qualifed Success Architecture

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

What You Will Be Doing

• Hire, onboard, and develop Success Architects within the approved hiring plan. Raise the bar with every hire.
• Coach for growth. Build clear career paths, and retain top performers by giving them stretch work, visibility, and a reason to stay.
• Run the team’s operating rhythm: capacity, account assignments, risk reviews, and pipeline of renewals and expansions.
• Model the culture: curious, accountable, customer-obsessed, and fun to work with.
• Personally manage 2 to 5 of the team’s highest-need accounts, including those that are at risk, large, or complex.
• Ensure your team executes the Qualified Implementation Framework consistently, and bring back what you learn so it keeps improving.
• Guide strategic customers through architecture, data model, and rollout alongside the Enterprise Architects who run their stack.
• Prepare and deliver executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.
• Own adoption, health, and renewal outcomes for your team’s book. Know every at-risk account before it knows itself.
• Turn successful customers into advocates through case studies, testimonials, and speaking moments, working hand in hand with Marketing.
• Give the Director a clear, current view of customer health, renewal risk, and expansion opportunity for your team.
• Recommend changes to team design, capacity, and investment based on what you see in the book.
• Build and sustain executive relationships across Salesforce and our customers.
• Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Qualifications

• 8+ years of Mid Market/Enterprise software experience
• 1+ year of people management experience
• Bachelors Degree required

• A track record of hiring, developing, and retaining strong individual contributors.
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• You command a room, from a customer's CMO to a Salesforce executive.

• Deep working knowledge of Salesforce CRM
• Deep working knowledge of Qualified
• Working knowledge of marketing automation systems

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• Passion for making customers successful with software solutions

Unleash Your Potential

• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best
• , and our AI agents accelerate your impact so you can do your best

• .
• Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
• Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

Accommodations Request Form.

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