Senior Manager, Quality Systems

About the role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Job Function: Quality
• Job Sub Function: Quality Systems
• Job Category: People Leader

All Job Posting Locations: Anasco, Puerto Rico, United States of America

Purpose

Lead the design, implementation, maintenance, and continuous improvement of the site Quality Management System (QMS) to ensure compliance with applicable regulations and corporate quality standards.

Act as a subject matter expert for Quality Systems across development, manufacturing, and supply chain activities, enabling product quality, patient safety, and regulatory readiness.

Key responsibilities

• Own and continuously improve the QMS (policies, SOPs, work instructions, records) to align with cGxP expectations and corporate requirements.
• Lead CAPA, nonconformance, deviation, change control, complaint handling, and recall readiness processes; ensure timely investigation, root-cause analysis, and effective remediation.
• Develop and maintain a risk-based approach to quality (FMEA, QRM) and integrate risk management into product and process decisions.
• Oversee internal and supplier audit programs; plan, coordinate, and lead internal and external audits and ensure timely closure of findings.
• Support supplier qualification and ongoing supplier quality oversight, including audits, performance monitoring, and corrective actions.
• Ensure effective document and record control, release processes, and electronic QMS (eQMS) utilization and optimization.
• Provide quality support for manufacturing transfers, scale-up, technology transfers, and process validation/changes.
• Coach and mentor site quality teams and cross-functional partners on quality system expectations, investigations best practices, and compliance culture.
• Prepare and present quality metrics and dashboards to site leadership; drive data-driven continuous improvement.
• Interface with regulatory agencies during inspections and regulatory submissions as required.
• Manage, hire, and develop direct reports (if applicable); foster a culture of accountability and continuous learning.

Qualifications

Required

• Bachelor's degree in Life Sciences, Engineering, or related field; advanced degree preferred.
• A minimum of 8 years of progressive experience in quality systems within pharmaceutical, biotech, medical device, or regulated industries.
• In-depth knowledge of cGMP, 21 CFR Part 210/211/820 (as applicable), ISO 13485 (if medical device), ICH Q10, and other relevant regulations and guidance.
• Proven experience with eQMS platforms (EtQ, TrackWise, etc) and quality metrics/reporting tools.
• Experience with change control or PLM systems (Agile, Windchill, etc.).
• Strong experience in CAPA management, root-cause analysis techniques (5 Whys, RCA, fishbone), and investigation governance.
• Demonstrated experience leading audits and interacting with regulatory inspectors.

Preferred

• Experience with Lean, Six Sigma, or continuous improvement methodologies; certification preferred.
• Prior experience in supplier quality management and audit programs.
• Familiarity with validation strategies for processes, equipment, and computerized systems.
• Experience leading cross-functional change control and product transfer activities.
• Strong leadership and people management skills; ability to influence without authority.
• Excellent written and verbal communication; able to present to senior leadership and cross-functional teams.
• Analytical thinker with strong problem-solving skills and attention to detail.
• Project and stakeholder management skills; able to prioritize and deliver results in a matrix environment.
• Commitment to building a culture of quality and compliance.
• Office and manufacturing floor presence required; PPE and site access per safety protocols.

Other

• Travel: occasional to domestic sites/suppliers and regulatory inspections (as required).
• This role requires demonstrated integrity, adherence to compliance standards, and the ability to operate in a regulated environment.

Additional information

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Preferred Skills

AI solution evaluation, Collaboration, Compliance Management, Consulting, Corrective and Preventive Action (CAPA), Data Quality, Developing Others, Incident Management, Inclusive Leadership, Leadership, Operations Management, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Services, Quality Standards, Risk Management, System Integration, Systems Analysis, Tactical Planning, Team Management