Senior Manager, Systems and Process

About the role

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide.

The Senior Manager, Systems and Process Excellence will report to the Senior Director, Contract Process Excellence within Market Access Operations and will be responsible for supporting the implementation, enhancement, optimization, and governance of key Market Access systems and operational processes.

The role will serve as a key liaison between business stakeholders, IT, external vendors, and Market Access Operations teams to ensure systems effectively support business objectives, operational efficiency, compliance requirements, and future business needs.

The successful candidate will possess strong technical expertise, experience with revenue management and ancillary systems across the Market Access, demonstrated project management capabilities, and a deep understanding of Market Access business processes. The role will require leadership of system implementations, upgrades, enhancements, business process improvements, and cross-functional initiatives in a complex and rapidly evolving environment. This role will sit in Foster City, CA.

Key Responsibilities

• Lead and support system implementations, upgrades, enhancements, and releases to ensure successful delivery of business objectives and operational requirements.
• Partner with business stakeholders to elicit, document, prioritize, and translate business requirements into scalable technology solutions.
• Collaborate with IT, external vendors, and operational teams to evaluate technical solutions, address system gaps, and optimize platform capabilities.
• Develop and maintain detailed project plans, timelines, milestone tracking, risk assessments, and status reporting for key initiatives.
• Direct multiple technical and process improvement initiatives simultaneously while ensuring alignment to business priorities and deadlines.
• Facilitate organizational change management activities for implementations, upgrades, and operational process changes, including stakeholder communications, training, and adoption plans.
• Lead issue resolution efforts for system defects, data integrity concerns, and operational challenges by coordinating with business teams, IT, and external partners.
• Support annual system release planning activities, including impact assessments, testing coordination, deployment readiness, and communication plans.
• Perform ongoing evaluation of business processes and identify opportunities to improve efficiency, automation, controls, reporting, and user experience.
• Partner with Market Access, Government Pricing, Finance, Compliance, Strategy, & Analytics, and other cross-functional stakeholders to support delivery of business initiatives.
• Drive implementation and adoption of operational best practices, governance frameworks, and standardized processes across Market Access Operations.
• Assist with compliance, audit, SOX, and validation activities to ensure systems and processes meet applicable corporate and regulatory requirements.
• Support portfolio planning and project prioritization efforts by providing business and technical assessments, resource considerations, and implementation recommendations.
• Monitor industry trends, emerging technologies, and Market Access operational practices to help identify future improvement opportunities.
• Foster an inclusive work environment that encourages collaboration, innovation, continuous improvement, and diverse perspectives.

Basic Qualifications

• Bachelor's Degree and Eight Years' Experience
• OR
• Masters' Degree and Six Years' Experience
• OR

Ph.D.

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

Pay and benefits

The salary range for this position is: $157,590.00 - $203,940.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit

• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Your Rights Under the Family and Medical Leave Act

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

• Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
• Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors

Please apply via the Internal Career Opportunities portal in Workday.