Senior Manager, Systems Test and Software Quality Assurance

What you'll do

• Build, mentor, and lead a high-performing team of senior system test and software quality engineers, driving technical excellence, clear career progression, continuous learning, and high accountability.
• Contribute to formulating and drive the overarching software quality assurance vision, establishing modern verification standards, quality gates, and compliance across multi-tiered software, hardware, and distributed automation platforms.
• Architect and oversee realistic, site-level customer simulation environments to benchmark system scale, stress limits, peak throughput, latency, availability, bottlenecks, and error budgets.
• Embed automated test frameworks, harnesses, emulators, and AI-assisted tooling into CI/CD pipelines, configuration management tools, and cloud/on-prem environments to enable continuous performance and regression testing.
• Oversee comprehensive end-to-end test programs spanning microservices, event-driven messaging architectures, API layers, multi-system integrations, and joint System Integration Testing with customer stakeholders.
• Decompose complex system roadmaps into phased subsystem test plans, manage execution timelines and dependencies, and direct Release Readiness testing using key customer and site deployment scenarios.
• Partner across Software Engineering, DevOps, Systems Architecture, and Site Operations/Customer Engineering to assess risk, accelerate defect resolution, and maintain rapid feedback loops. Travel to Symbotic production sites may be required up to 10%.

What you'll need

• Minimum of 12 years of progressive quality assurance or test engineering experience, with a proven track record of directly managing, mentoring, and scaling a team of senior engineers.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline.
• Experience leading customer-facing System Integration Testing and architecting realistic site-level simulation environments for complex operational workloads, stress limits, and peak throughput.
• Expertise establishing and analyzing operational KPIs, including transaction throughput, end-to-end latency, error budgets, resource utilization, SLA/SLO performance, and data-driven release readiness gates.
• Deep technical background validating distributed systems, microservices, Service-Oriented Architecture, REST/gRPC APIs, and asynchronous messaging brokers such as Kafka, RabbitMQ, or AMQP.
• Hands-on experience integrating test frameworks, emulators, and virtualized test harnesses into CI/CD pipelines and Infrastructure-as-Code environments, including Git, Jenkins, GitLab CI, Terraform, and Ansible.
• Proficiency with basic SQL and comprehensive knowledge of Black Box, Backend/API, Regression, Integration, End-to-End, Load/Stress, Scale, and User Acceptance Testing; practical experience with AI-assisted QA tooling is preferred.

Our Environment

• Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

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