Senior Marketing Assistant

About the Role

The Senior Marketing Assistant, is responsible for providing elevated support to Account Managers and Market Leader clients by handling a mix of reactive, proactive, and more complex tasks that drive outstanding client service. The Senior Marketing Assistant also serves as an expert among the Marketing Assistants, demonstrating a higher level of ownership, communication, and critical thinking.

The primary objective as a Senior Marketing Assistant is to anticipate, meet, and exceed client and team needs with exceptional turnaround times, while ensuring the highest standard of client experience.

What Your Success Will Look Like

• Independently manage a high volume of Marketing Assistant responsibilities, including complex, time-sensitive, and high-priority requests, while maintaining accuracy and attention to detail.
• Provide reliable support to Account Managers by effectively prioritizing competing requests, meeting deadlines, and ensuring timely completion of assigned tasks.
• Support Account Managers by handling direct client communications, including calling clients to gather information, provide updates, answer basic account or general marketing questions, and assist with website-related requests via email or phone.
• Consistently demonstrate exceptional written and verbal communication skills by addressing client needs with professionalism, clarity, and a friendly, client-first approach.
• Exercise sound judgment when identifying potential issues, escalating sensitive or high-risk situations, and coordinating with the appropriate internal teams to ensure timely resolution.
• Identify and recommend process improvements to enhance efficiency, accuracy, and effectiveness within the Marketing Assistant role.
• Serve as a knowledgeable resource to fellow Marketing Assistants by sharing best practices and providing guidance when appropriate.

Who You Are And What You Bring

• Education
• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field-or equivalent practical experience.
• Experience
• 1 year of experience in a marketing support, account coordination, client services, or similar administrative support role, preferably within a digital marketing agency or fast-paced, client-facing environment.
• Demonstrated experience managing a high volume of requests, balancing competing priorities, and consistently meeting deadlines.
• Experience communicating directly with clients and collaborating with cross-functional teams to resolve requests and support account needs.
• Skills
• Exceptional organizational and multitasking skills, with keen attention to detail and the ability to manage a high volume of competing priorities in a fast-paced, team-oriented environment.
• Advanced critical thinking and problem-solving skills, with the ability to independently assess situations, identify solutions, and recognize when escalation is necessary.
• Excellent written and verbal communication skills, with a client-first mindset and the ability to communicate effectively with sophisticated clientele and adapt to different communication styles.
• Sound judgment in prioritizing requests, identifying potential risks, and delegating tasks to the appropriate Support teams.
• Ability to analyze and interpret basic marketing performance data (e.g., advertising results, rankings, website traffic, leads, and revenue metrics) and confidently communicate findings to clients using Scorpion technology and reporting when appropriate.
• Proficiency in managing time-sensitive requests while maintaining accuracy, professionalism, and consistent service quality.

Our Scorpion Values

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected-and then some-driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask "What if?" we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Compensation

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

• The base salary range is $60,000 (entry-level) - $70,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.

• Medical, dental, and vision insurance benefits
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice

Work Location & Flexibility

Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.