Senior Network Administrator / Network Operations Deputy

About the role

Lead the Charge in Network Operations Across the Pacific! SOSi is looking for a Senior Network Administrator / Network Operations Deputy to join our dynamic team at Joint Base Pearl Harbor Hickam in Honolulu, Hawaii. We deliver mission-critical IT solutions that power operations and support 5,000+ customers across the Pacific theater.

In this role, you'll drive planning and oversight for network operations, leading a talented team of administrators and technicians to ensure secure, resilient, and high-performing networks. From LAN/WAN infrastructure to Unified Communications, VoIP, VTC, and cryptographic systems, you'll be at the forefront of enabling real-time C2 strategies for the Department of Defense.

Step in as the Person-In-Charge when leadership is away and make an impact where it matters most. Essential Job Duties Identifies and prioritizes network assignments. Coordinates internal and external resources relevant to network-related initiatives. Communicates/manages network-related responsibilities to team. Continuously aware of operational status of networks and related effects.

Communicates status and changes to leadership, Enterprise Service Desk (ESD) and interested parties. Ensures incidents regarding network-infrastructure and related core-services are tracked and resolved. Acts as a point of incident escalation and coverage. Manages proper communication, correction and response.

Participates in engineering, analysis and solution development, especially as it relates to solution implementation, network operations and maintenance. Evaluates new services, technologies, software, tools, and devices that may improve organizational abilities to proactively monitor performance and remediate concerns. Performs supervisory and administrative oversight of managed personnel.

Provides recruiting, onboarding, direction/guidance, training, and assessment of network administrators, analysts and technicians. Assess current work processes and propose recommendations that would improve work efficiencies. Validates SOPs and TTPs associated with current knowledge of relevant network technologies. Regularly collects and summarizes pertinent network accomplishments, issues and concerns.

Identifies and validates Request for Information (RFI's) for management and Government customer(s). Participates in and provides feedback to network-relevant special projects. Ensures compliance of custody and ownership of Government equipment and related components.

Qualifications & Requirements

• Minimum Requirements An Active in-scope SECRET clearance.
• 7+ years of experience in network administration and enterprise IT service center operations.
• DoD 8570 IAT-I compliant (A+ CE, CCNA, CND, Network+ CE, SSCP).
• Prior supervisory experience.
• Able to communicate effectively, verbally and in writing.
• Comprehensive knowledge of the principles, methods, and techniques used in IT network administration. troubleshooting and support.

• Knowledgeable in OSI model.
• Previous fiber experience (i.e., "layer-1").
• Extended knowledge of networking (switching and routing protocols, installation and configuration) with prior experience using Cisco and Brocade network solutions.
• Experienced with implementing/supporting Unified Communications (UC) (e.g., VoIP, Call Manager, dVTC).
• Able to support 24/7 operations (including support to exercises), when necessary.

• Able to follow instructions and work both independently and in a (distributed) team environment.
• PREFERRED QUALIFICATIONS DoD 8570 IAT-II compliant (CCNA, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
• Relevant IT Certification (e.g., Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware).
• Well-versed in Department of Defense (DoD) protocols, procedures and regulations.

• Previous experience (installations, troubleshooting, support) with virtual infrastructure, VDI/thin-client, VoIP deployments.
• Prior experience with Forcepoint, Juniper and/or Palo Alto technologies a plus.
• Prior Help Desk/software experience (e.g., Jira, Remedy, ServiceNow).
• Awareness of C2 applications.
• Awareness or experience in ITIL framework and ITIL best practices.

Additional Information

Work Environment: Working conditions are normal for an office environment. Fast paced, deadline-oriented environment. May require periods of non-traditional working hours including consecutive nights or weekends. Target Salary Range: $93,796 to $113,805. Working at SOSi: All interested individuals will receive consideration and will not be discriminated against for any reason.