Senior Network Engineer

About the role

• Assist in the designs and implementation of MANs including DWDM systems, network switches, network routers at internal and client facilities, data centers and network hub locations
• Provides technical support to customers, product specialists, and consultants regarding networks/systems.
• Coordinates and performs on-site customer work including network equipment configuration, installations, repairs, upgrades, and maintenance.
• Provides Pre-sales support
• Resolves first-level and second-level customer problems and answers questions. Resolves issues and escalates as appropriate.
• Serves as liaison between the company and customers. Conveys customer feedback to technical design and engineering staff.
• Serves as the customer service focal point during the projects and for a defined time period following completion.
• Completes existing project task lists with dates and responsibilities to ensure execution of each task.
• Maintains relationships with the customer project team members and various departments and individuals.
• Assists with problem resolution as required by applying personal experience in combination with various vendors and networks.
• Assists with training new staff members.
• May prepare statements of work, quotes, presentations and proposals
• May deliver hardware onsite to clients and vendors
• Installs and configures necessary network monitoring and management systems
• Maintains documentation regarding network configurations, operating procedures and service records relating to hardware and software
• Assist with network design and implementation of firewalls and applies firewall policies and rule sets to multiple systems with impeccable documentation
• Participate in after business hour support and incident, response escalations
• Work with colleagues to meet team goals and improve processes and practices

Qualifications & Requirements

• Expert knowledge and experience configuring and operating Cisco, Juniper, Brocade and Arista switches and routers. CCIE, CCNP and JCIE certifications preferred
• Expert in Carrier technologies including but not limited to: BGP, VRF Lite, ISIS, MPLS, BFD, CCC, GRE and RSVP
• Expert in Routing Protocols including but not limited to: IBGP, OSPF, VRRP, VARP, HSRP, and PBR
• Expert in administering firewall policies on multiple platforms: Palo Alto, Juniper, Cisco & Fortinet
• Experience with configuration, installation, troubleshooting, and supporting network equipment, wireless access points, firewall policies across different platforms
• Detailed oriented and organized

Additional Information

All your information will be kept confidential according to EEO guidelines.