Senior Operations Manager

What's the role?

The Senior Client Operations Manager plays a key role in enabling the Client Partnerships sales team to focus on client outcomes and revenue by ensuring operational delivery is efficient, coordinated and reliable.

Reporting to the Head of Client Operations, this role leads part of the Client Operations team, with responsibility for people management, business-as-usual operations, end-to-end workflow coordination and the delivery of key projects and initiatives.

The role also drives improvements to processes, systems, documentation and reporting, helping to strengthen ways of working, support team capability and improve the overall quality and effectiveness of sales execution across the function.

Responsibilities

• Team Leadership & Capability Building: Provide day-to-day leadership, coaching, and accountability for direct reports in Client Operations, supporting team capability through practical guidance, onboarding, and informal coaching.
• Workload & Capacity Management: Monitor team workload, distribution, and operational capacity, effectively allocating and adjusting priorities to ensure BAU operations maintain service continuity, high standards, and timely delivery.
• End-to-End Operational Ownership & Escalations: Take full ownership of operational tasks, initiatives, and projects from initiation to completion, actively managing risks, dependencies, and visibility for the Head of Client Operations while serving as the senior escalation point to unblock delivery.
• Process Improvement & Scalability: Identify and execute continuous process improvements to reduce duplication, friction, and inefficiencies by developing, documenting, and embedding scalable tools, templates, and frameworks across the sales function.
• Cross-Functional Collaboration & Change Management: Partner closely with internal stakeholders, sales teams, and the wider Client Revenue Operations team to align shared workflows, address system gaps, champion operational change adoption, and represent operations in cross-functional forums.
• Executive Reporting & Data Integrity: Develop and maintain tracking systems to monitor revenue conversion and provide insights, delivering executive KPI and conversion reporting for the Managing Director of Sales while safeguarding rigorous data accuracy and integrity.

Who are you?

• You bring 3-5 years of experience in client operations, sales operations, commercial operations, or a similar function within a fast-paced media or commercial environment.
• You have proven success leading end-to-end workflow delivery, managing cross-functional projects, and driving operational improvement initiatives.
• You're backed by a strong background in systems, tools, data accuracy, reporting, and stakeholder management, with demonstrated capability in coaching others, influencing adoption, and uplifting operational maturity across teams.
• You're ideally experienced in contributing to capability or training programs, which will be highly regarded.
• You have proficiency in Google Workspace and a foundational understanding of Microsoft Excel, with Salesforce experience considered highly advantageous.
• You're an approachable, positive team player and collaborative leader who gets things done effectively.

Why News Corp Australia

Join a culture where innovation is our operating rhythm. You'll work on a diverse portfolio of Australia's most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.

News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.

Our benefits include

• Exclusively ours - Access to publications and products from across the News Corp family
• Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits
• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
• Financial wellbeing - Support on making the most of your money

In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:

• Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career
• Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives
• Workplace Inclusion and facilities - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms

Who are we?

• We are proud to be Australia's most impactful media group, we're even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.
• With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.
• Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals.

Our Commitment to Diversity, Equity and Inclusion

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Applicants of diverse backgrounds are encouraged to apply!

• We are committed to ensuring an accessible and supportive recruitment process.
• If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here.
• In order for us to assist you, please ensure you include the role title you are applying for in the subject line.

Category: Client Partnerships