Senior Payroll Representative - Hybrid AZ

About the role

The Accounting & Finance team is seeking a Senior Payroll Representative to support the administration and processing of U.S. and Canadian employee payrolls. The Senior Payroll Representative is responsible for administering and processing multi-state U.S. and multi-province Canadian payrolls while assisting with compliance with federal, state, provincial, and local regulations.

This role provides operational support to the Payroll Manager in areas including payroll tax compliance, audits, system administration, process improvement, reporting, and employee support. The position requires a high degree of accuracy and confidentiality.

Key Responsibilities

• Payroll Operations and Administration
• Process bi-weekly and off-cycle payrolls for U.S. and Canadian employees.
• Review employee electronic timesheets in Workday, perform recurring time and attendance audits, identify and resolve exceptions, and partner with managers to ensure accurate reporting of hours worked, leave time, and payroll-related transactions.
• Review payroll transactions for accuracy including earnings, deductions, taxes, garnishments, and benefit deductions.
• Reconcile payroll results and partner with Human Resources and Benefits teams to resolve issues and ensure payroll accuracy prior to transmission.
• Validate payroll balancing reports and payroll registers.
• Coordinate payroll funding requirements and payroll-related accounting entries.
• Maintain and document payroll procedures and internal controls.
• Payroll Tax and Regulatory Compliance
• Contribute to maintaining compliance with federal, state, local, and provincial payroll regulations.
• Support payroll tax registrations and account maintenance across jurisdictions.
• Assist with year-end processing activities including Forms W-2, T4, T2200, RL-1, and related filings.
• Payroll Systems and Technology
• Maintain employee payroll records within Workday and Dayforce and other payroll-related systems.
• Assist with payroll system testing, upgrades, integrations, and implementation projects.
• Support data integrity initiatives and system controls.
• Employee and Customer Support
• Ensure quality customer care by researching and responding to employee payroll inquiries regarding pay, taxes, benefits, leave programs, and deductions in a timely manner.
• Acts as a liaison with accounting and human resources.
• Serve as backup to the Payroll Manager during absences.
• Other Job Duties
• Support various accounting functions, including accounts payable, accounts receivable, account reconciliations, month-end close activities, and special projects, as business needs require.

Preferred Education & Experience

• Associate's degree in accounting, finance or related field or an equivalent combination of education and experience.
• Minimum 3-4 years related payroll experience including automated timekeeping and payroll systems experience.
• Intermediate proficiency in Microsoft Office Suite.
• Experience with Workday and Dayforce preferred.
• Canadian payroll experience preferred.

Required Knowledge & Skills

• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee and payroll information.
• Effective verbal and written communication skills.
• Strong customer service orientation and ability to respond professionally to employee inquiries.
• Ability to build and maintain positive working relationships with employees, managers, Human Resources, Finance, and external vendors.
• Ability to work independently with minimal supervision while exercising sound judgment.
• Demonstrated professionalism, dependability, and accountability.
• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies.

Work Schedule and Location

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters' location, with the option to work remotely on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
• Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.