Senior Pension Administrator - Core Market Defined Benefits

About the role

Fidelity will not provide immigration sponsorship for this position.

The Role

Do you like to tackle problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and are encouraged to be constantly innovating? Do you enjoy math and Excel, and do you have the drive to be consistently improving to help participants?

Under minimal supervision, the Senior Pension Administrator will be responsible for accurate and timely processing of moderate to high complexity calculations and/or transactions in a multi-client environment. They learn to execute employee information and financial transactions on several Fidelity systems within each client’s respective database. The Senior Pension Administrator interacts with many different groups within Fidelity and is a key contributor to the team environment and overall effective services provided to Fidelity’s client base.

This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work. Major responsibilities include:

• Play an integral role servicing existing and new clients in defined benefit retirement plan administration, including a full range of administrative and operational support services to a variety of defined benefit clients and plan participants in a fast paced and time critical environment
• Process various types of calculations and disbursement set ups, meeting timeliness and accuracy standards
• Review and triage all participant requests to determine correct resolution and routing. Manage and monitor workflows
• Interpret plan rules to ensure correct calculations and disbursements. Build calculation tools.
• Analyze and process transactions to ensure proper quality standards for calculations, disbursements and data updates
• Contact participants to explain calculations or resolve participant/client related issues. This could be by phone or letters and forms
• Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert
• Manually calculate and review pension benefits for plan participants
• Support the monthly testing of various systems upgrades and releases
• Participate in special departmental projects

The Expertise and Skills You Bring

• Bachelor’s Degree (Mathematics, Finance or Business preferred) or equivalent work experience
• Defined Benefit knowledge and experience is a plus, but not required. Associates will be given training on DB and calculations which will be required to be successful in the role.
• Strong math, analytical and intuitive skills. Ability to build calculation tools
• Motivated and committed to precision; positivity and “can do” work ethic
• You're a great teammate, and meet individual timeliness and accuracy goals
• Ability to adapt to an evolving environment
• Strong organizational skills and attention to detail
• High integrity and discretion to ensure the confidentiality of sensitive client data
• Demonstrate initiative in solving problems and implementing solutions
• Ability to work independently
• Strong PC Software skills (i.e. Excel, Outlook, and Word)
• Strong communications skills

The Team

Fidelity has achieved the top position as the largest Defined Benefit (DB) recordkeeper in the US, as measured by total participants under administration. Fidelity has been a trusted Defined Benefit provider in the industry for over 30 years, demonstrating consistent growth and innovation.

• You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization.
• Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization.
• You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients!

Fidelity’s Onsite Working Model

• Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles.
• Currently, some roles and locations require 100% onsite presence, while others require less.
• Onsite expectations are likely to evolve as the rollout continues.
• This transition does not apply to fully remote roles.