Senior Platform Operations Engineer

About The Role

We are looking for a Senior Platform Operations Engineer to lead high-impact, strategic, technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of technology and business strategy and serve as a critical bridge across functional areas, including our Engineering, Product, Data, Customer Success, Sales, and Marketing teams.

You will take significant ownership in high-visibility customer-facing and business operations systems in building core parts of our product to support our rapid growth, optimizing our current tech stack and architecture, leading evaluation and procurement of new platforms, and designing and building custom solutions when market offerings don’t meet our needs.

The ideal candidate will complement the organization with a unique blend of business / operations experience, technical capability across systems architecture and development in production environments, understanding of SaaS processes, and a passion to build systems to drive proactive, scalable, and data-driven business and customer management.

Key Responsibilities

• Drive cross-functional technical projects and own, optimize, and build upon our product and proprietary business operations systems to enable our rapid growth
• Conduct deep discovery on stakeholder needs across customers and functional areas within EliseAI to enhance automation, AI-enabled user experiences, analytics, and scalability across workflows, and own adoption and outcomes
• Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey
• Continuously ship new features and improvements in an engineering environment deploying 100+ times per day
• Balance speed and quality while iterating quickly on production systems
• Evaluate, select, and tune new, market-leading technologies based on technical and business requirements
• Attract top-tier talent to join our driven team

• Move at rocket speed, build something massive.
• We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

• We hire the best, expect the best, and give you the masterclass of your career.
• It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do.
• If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• 3+ years of experience building and scaling technical solutions, including proficiency in Python
• Solid understanding of system design and scalable architecture principles
• Experience working cross-functionally across stakeholders to ensure smooth operations, including ability to translate technical concepts into actionable insights
• Startup mindset with a strong sense of ownership, urgency, and pragmatism in building and shipping technical solutions
• Ability to solve complex problems independently with minimal guidance
• Bias for action - you move quickly from idea to implementation
• Willingness to work in person at our offices 4-5 days a week

Preferred Qualifications

• Experience with platform architecture and analytics in a SaaS environment
• Experience with AWS cloud infrastructure
• Experience in client-facing roles
• Understanding of SaaS metrics, strategies, and lifecycle management

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $175,000 - $225,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.