Senior Practice Assistant - Plastic Surgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a premier Plastic Surgery practice and play a key role in delivering an exceptional patient experience while supporting the operations of a fast-paced surgical specialty team. We're seeking an experienced healthcare professional who excels in complex scheduling, enjoys being a resource for colleagues, and thrives in a dynamic, high-volume environment.

What You'll Do

• Coordinate patient scheduling, registration, check-in, and check-out activities.
• Manage complex surgical scheduling and provider calendars, helping ensure seamless coordination of patient care and practice operations.
• Assist patients and callers with appointments, questions, and practice-related needs.
• Process billing forms and maintain accurate patient records within electronic medical record systems.
• Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to team members.
• Perform advanced scheduling functions, including surgical scheduling, schedule changes, and provider template management.
• Provide functional guidance to Practice and Office Assistants and partner with leadership to support daily operations.

What You’ll Bring

• High School Diploma or equivalent required.
• 3–5 years of office experience required, ideally within a healthcare, medical office, or surgical specialty setting.
• Strong surgical scheduling experience and the ability to navigate the demands of a busy practice.
• Experience with patient scheduling, registration, billing, and electronic medical record systems.
• Excellent organization, communication, time management, and customer service skills.
• Ability to manage multiple priorities while remaining composed, empathetic, and professional in challenging situations.
• Strong technology skills, including advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Strong written communication, proofreading, editing, and telephone skills.

• Additional Job Details (if applicable)
• The position starts at approximately $22 per hour, with compensation increasing based on the candidate’s specific experience and qualifications.

• Remote Type
• Onsite
• Work Location
• 15 Parkman Street
• Scheduled Weekly Hours
• 40
• Employee Type
• Regular
• Work Shift
• Day (United States of America)

Pay Range $19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.