Senior Practice Assistant - Thoracic Surgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a nationally recognized Thoracic Surgery team and play a critical role in coordinating exceptional patient care.

We are seeking an experienced Senior Practice Assistant to support a busy Thoracic Surgery practice at MGH. This is a traditional practice-based administrative role where you will be assigned to specific physicians, supporting their practices and helping coordinate their patients' care from office visits through surgery and follow-up.

This opportunity is ideal for someone with strong surgical scheduling and medical administrative experience who enjoys building relationships with patients and providers while managing the many moving pieces of a busy surgical practice.

What You'll Do

• Provide dedicated administrative support to assigned Thoracic Surgery physicians and help manage their day-to-day practices
• Coordinate office visits, surgical procedures, radiology testing, pre-operative testing, and post-operative appointments
• Manage physician calendars, schedules, and administrative needs
• Coordinate financial clearance, insurance authorizations, referrals, and required surgical documentation
• Assist with phone triage, patient check-in/check-out, and patient registration
• Serve as a key point of contact for patients and families, helping guide them throughout their surgical journey
• Maintain accurate patient information and utilize Epic, including OpTime, Patient Gateway, and other electronic systems
• Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination
• Support billing, financial, and insurance-related processes associated with patient and surgical services

What You'll Bring

• High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred. Equivalent combinations of education and experience will be considered.
• 3-5 years of administrative, medical office, or healthcare support experience required
• Previous surgical scheduling experience and knowledge of insurance authorizations, referrals, and specialty practice operations strongly preferred
• Experience supporting physicians or providers in a fast-paced clinical environment preferred
• Strong organizational skills with the ability to confidently manage complex schedules and competing priorities
• Excellent communication, interpersonal, and customer service skills with a patient-centered approach
• Advanced computer skills; experience with Epic, including OpTime, and Patient Gateway preferred
• Knowledge of healthcare operations, medical terminology, managed care, patient financial services, and applicable healthcare regulations
• Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively with a multidisciplinary team

Schedule & Work Model

• Hours: 8:30 a.m.-5:00 p.m.
• Hybrid: Opportunity to work remotely 1 day per week

Benefits

At Mass General Brigham, employees have access to a comprehensive benefits package designed to support health, financial well-being, work-life balance, and professional growth.

Benefits include

• Medical, dental, and vision coverage
• Retirement and savings programs
• Paid time off (PTO)
• Life, AD&D, and disability insurance
• Tuition assistance
• Employee Assistance Program and counseling resources
• Child and dependent care support
• Additional voluntary benefits and employee perks

Compensation

Starting pay is $22/hour, with the opportunity for a higher rate based on your individual experience and qualifications.

• Additional Job Details (if applicable)
• Remote Type
• Hybrid
• Work Location
• 273 Charles Street
• Scheduled Weekly Hours
• 40
• Employee Type
• Regular
• Work Shift
• Day (United States of America)

Pay Range $19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.