Senior Product Designer

Recent recognition

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
• Top 50 AI Apps, a16z (2025)
• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
• Best Agentic AI Software, G2 Best Software Awards 2026
• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
• Top-Ranked Startup, Lean AI Leaderboard
• Backed by Y Combinator

About the Role

• Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
• Let's build a beautiful product for Retell.
• Retell is building infrastructure and tools that power real-time AI voice agents used by fast-growing companies. Design quality matters here every interaction happens in real time, under pressure, with real users.
• As a Product Designer at Retell, you’ll own end-to-end product design across core user workflows. You’ll work directly with founders, engineers, and customers to shape features from first principles, not just polish UI after decisions are made.
• This is a high-ownership role with real influence over product direction, UX quality, and design standards.

Key Responsibilities

• Own the product experience end-to-end, from early concepts and PRDs to polished, shipped features used by real customers in high-stakes, real-time scenarios.
• Shape how users interact with AI voice agents, turning complex, technical workflows into clear, intuitive, and human experiences.
• Work side-by-side with engineers and founders to define, refine, and ship features, ensuring design intent and quality are preserved all the way to production.
• Be the voice of the user, conduct customer interviews, gather feedback, and translate real user pain points into thoughtful design solutions.
• Proactively raise the UX bar by identifying friction, inconsistencies, and opportunities across the product, and driving improvements from idea to launch.
• Build and evolve Retell’s design system, setting standards for consistency, scalability, and craftsmanship as the product and team grow.
• Hold a high bar for craft and quality, sweating the details and refusing to compromise on clarity, usability, or polish.
• Influence product direction through design, contributing strong opinions, clear rationale, and taste-driven decisions that shape what we build next.

You Might Thrive If

• Have 5+ years of experience as a Product Designer working on shipped products.
• Have a strong user-centered design background (HCI, design, or equivalent experience).
• Have excellent product taste and a strong sense of usability, hierarchy, and visual clarity.
• Are detail-oriented and care deeply about polish and consistency.
• Enjoy working closely with engineers, PMs, and founders to shape product direction.
• Are comfortable operating in a fast-moving startup environment with ambiguity.
• Enjoy owning problems end-to-end rather than working within a narrow design scope.
• Care deeply about building products that are easy to use and delightful.

Job Details

• Cash: $180k - $250k
• Equity: Equity Provided
• Location: Redwood City, CA, US
• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.

Other Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Compensation Philosophy

• Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.
• Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.
• High Ownership: Small teams, >$1M revenue/employee, and significant equity.
• Performance-Based: Offers tied to interview performance, not experience or past salaries.

Interview Process

• Recruiter Intro Call (15min)
• Design First Round (30 min): Portfolio walkthrough and design decision discussion
• Design Second Round (45 min): Live Design building exercise. This will focus on UX thinking and UI execution experience.
• Onsite (2 hours): this will include a Design Exercise, focused on UI/UX problem-solving and execution, as well as a review of your design presentation.