Senior Product Designer

About the role

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We're a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.

Customers should feel the difference. The product has to be clear, trustworthy, and easy to use. People have to understand what they have, what works, and what to do next.

We're looking for a Senior Product Designer who can help deliver great experiences for our customers.

What You'll Do

• You will own how the experience flows.
• The structure, the sequence, and the path a person takes through the product.
• The job is to solve the problem, then make the answer elegant, simple, and fluid.

You'll be expected to

• Find the real problem, then design the simplest experience that solves it
• Shape how the product flows: the structure, the sequence, and how one step leads to the next
• Drive elegance and simplicity. Take out what the customer does not need
• Make the experience fluid, so moving through the product feels obvious
• Use AI to multiply your creative vision. You keep the judgment about what is worth making and what is good
• Round-trip the work between the canvas and prototypes people can use, so the intent survives both

You Will Be a Match If

• You design how a product works. Your best work is flows, structure, interaction, and whether a person understands it
• You hold a high bar for what customers actually experience
• You have strong judgment. You can tell a considered experience from an average one, and you will throw the average one out
• You are comfortable with ambiguity
• You use AI as part of how you design, and the decision stays yours
• You write clearly. A few sentences can carry the decision, the constraint, and the tradeoff

How the Team Operates

• Design solves the problem with the team. It does not arrive after the direction is set
• The bar is elegance, simplicity, and an experience that feels fluid
• We critique the thing a customer would feel: clarity & coherence
• AI multiplies creative vision. Taste and judgment stay with the designer
• Work moves from the canvas into prototypes, and back, until the thing you can use is the thing you meant
• The product should feel like one product
• We use the product. The quality bar is what a customer feels

You Might Be a Good Fit If

• 5+ years of experience designing consumer products
• A portfolio that shows how an experience flows: structure, sequence, and the simplest solution to a hard problem
• You use AI to multiply your creative vision, you keep the judgment, and you can round-trip between the canvas and a prototype
• Bonus: You have shipped products or experiences in your spare time

Compensation

Canada (Waterloo, ON): CAD $156,800 - $224,000

United States (San Francisco / Bay Area): USD $209,200 - $298,800

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is.

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our Benefits & More

• This is a brief overview of the benefits that TextNow offers employees.
• More complete details can be found in TextNow's Benefit Guide and legal plan documents, which are available on or shortly after your start date.
• Benefits may change from time to time at TextNow's discretion.

• Free phone service
• Strong work-life blend
• Employee stock options
• Unlimited vacation
• 12 paid holidays per year
• Competitive compensation
• Health, dental, and vision benefits
• Short-term & long-term disability coverage
• $750 annual wellness benefit or healthcare spending account
• RRSP matching (Canada) | 401(k) (USA)
• Parental leave for eligible employees
• Learning & Development opportunities
• Company travel for team events, off-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience what customers do, spot issues early, and drive better design, developer, and user experiences.

Diversity & Inclusion

• Our aim is to make every person who joins TextNow feel like they belong, are valued, and are able to be their authentic selves at work.
• We're all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we'll make TextNow better for everyone.