Senior Product Manager

Key Responsibilities

Product Strategy and Delivery

• Define and communicate the product vision, strategy, and roadmap for InterSystems Lab Enterprise, aligned with wider IntelliCare priorities.
• Set clear priorities and make timely investment and delivery decisions, balancing customer value, market needs, regulatory requirements, technical dependencies, and available capacity.
• Work with laboratory subject matter experts to understand complex workflows and translate specialist requirements into scalable product capabilities.
• Collaborate across IntelliCare product areas to support coherent, end-to-end clinical and operational workflows.
• Guide the Product Management team through development, validation, release, and adoption, maintaining a clear focus on intended outcomes.
• Use customer feedback, market insights, support trends, and product performance to inform priorities and continuous improvement.

People Leadership

• Lead and develop the Product Management team, with responsibility for recruitment, mentoring, line management, and performance management.
• Build a collaborative, accountable, and outcome-focused culture with clear responsibilities and expectations.
• Strengthen team capability and empower individuals to exercise sound judgement, develop expertise, and take increasing ownership.

Stakeholder and Market Engagement

• Build effective partnerships with Product Development, UX, Clinical Safety, regional teams, Implementation, Support, Marketing, and other relevant functions.
• Connect Product Development with regional and customer-facing teams, ensuring market needs and operational challenges inform product decisions.
• Engage with regional teams and customers to understand recurring challenges, market differences, and opportunities for improvement.
• Represent InterSystems Lab Enterprise in strategic internal and external discussions, adapting communication to clinical, technical, operational, and executive audiences.
• Support product demonstrations, strategic customer engagement, pre-sales, and Product Marketing activities as appropriate.

Experience and Qualifications

Essential

• 5-10 years of demonstrated experience in Product Management or a closely related role within healthcare technology, enterprise software, clinical informatics, laboratory systems, or another complex domain.
• Proven experience leading and developing teams, including mentoring, performance management, recruitment, and capability development.
• Strong product judgement, with experience translating complex needs into strategy, priorities, and actionable roadmaps.
• Strategic and systems thinking, including an understanding of dependencies across products, teams, and workflows.
• Experience making prioritisation decisions when customer expectations, strategic objectives, technical constraints, and resources compete.
• Strong stakeholder management and influencing skills, including the ability to challenge constructively, negotiate, and communicate difficult decisions.
• Ability to explain complex information clearly to technical, clinical, operational, and executive audiences.

Desirable

• Experience in healthcare, laboratory medicine, diagnostics, laboratory information systems, electronic health records, or another regulated environment.
• Experience working across international healthcare markets or enterprise software deployments.

Leadership Profile

You are a confident, collaborative leader who brings clarity to complexity. You listen carefully, seek evidence, and make timely decisions with a clear rationale.

You build trust across disciplines and cultures, align stakeholders around shared objectives, and maintain strategic direction when priorities compete. You look beyond individual requirements to identify underlying problems, recurring needs, and opportunities to create lasting product value.

You are also committed to developing others, helping team members build confidence, strengthen their capabilities, and take ownership with appropriate autonomy.

Pay and benefits

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

Benefits

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensation range for this role is

$128,000—$185,000 USD