Senior Product Manager

About the role

Define the product Set the strategy and roadmap for your area of the pipeline, grounded in customer promises rather than in a feature list. Write the specs that engineering builds from, state the hypothesis each investment is testing, and say plainly how you will know whether it worked.

Drive execution Run your area through the full engineering lifecycle: scope, safe rollout, telemetry, and the operational readiness a service of this size demands. Anticipate the dependency that will slip before it slips, and hold a mitigation ready when it does.

Carry security, privacy, compliance, and accessibility obligations as part of the definition of done rather than as a late review gate, and make sure changes to mail flow are validated before they reach customers at scale. Own the outcome Own one or more service or business metrics for your area and build the roadmap that moves them.

Go directly to the telemetry, message traces, and large-scale data the service produces, and use both the quantitative and the qualitative signal to frame the problem before proposing a solution. Represent the area to leadership, to partner teams, and to customers, simplifying a complex system enough for a decision to be made without flattening the detail that matters.

Bachelor's Degree AND 5+ years experience in product/service/program management or software development These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Five or more years in product management, or equivalent experience in engineering, systems, or technical program management with direct ownership of a product area.

A track record of taking a technical product or service area from definition through a shipped, measured outcome. Working fluency with distributed systems, enough to hold a credible design discussion with senior engineers and to know which architectural questions matter. Demonstrated use of telemetry and large-scale data to frame a problem and to prove impact afterwards.

Clear written communication, from a specification an engineering team can build from to a summary a senior leader can act on. Direct experience with email or messaging infrastructure: SMTP, routing and delivery, deliverability, or anti-spam and anti-abuse systems. Comfort querying service telemetry directly, for example with Kusto Query Language, rather than working only from prepared dashboards.

Experience with the compliance, security, or privacy obligations that come with a regulated enterprise service. A record of leading a cross-team initiative in which the critical dependencies belonged to someone else.