Senior Product Manager - Merchant Services

About the role

Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

About the role

Position Overview FNB Merchant Services is investing in growth, and this role is central to that work. The Senior Product Manager owns FNB's Merchant Services products and solutions from end to end, including strategy, pricing and packaging, partner capabilities and the client experience. The role serves clients in every segment, with a focus on small business and commercial banking.

It drives product innovation, revenue growth and operational efficiency across the merchant portfolio. It also works hands-on with sales as a Client Solutions Advisor on complex payment acceptance needs. We're looking for a builder who wants to shape where the business goes next, not just maintain what we have today.

Primary Responsibilities

• Strategy and roadmap: Lead strategy, development and lifecycle management of merchant products. Own the roadmap and business cases, using client needs, market trends and competitive insight. Be accountable for revenue, adoption and profitability.
• Client solutions: Join client calls with sales to solve complex payment acceptance needs, including integrated, e-commerce and omnichannel use cases.
• Sales enablement: Give bankers, sales officers and relationship managers the training, tools and positioning they need to win. Take part in market-facing activities.
• Partners and vendors: Manage processor, gateway and software partners to make sure service is excellent, expand what FNB can offer and get products to market faster.
• Cross-functional delivery: Work with technology, operations, sales, risk and compliance to deliver new products, enhancements and strategic initiatives.
• Performance and growth: Track product performance, find growth opportunities and act to increase revenue, client adoption and operational effectiveness.
• Subject matter expertise: Serve as the go-to expert on merchant acquiring, payment acceptance and emerging payment technologies for internal teams and clients.
• Compliance and governance: Make sure products meet regulatory requirements, card network rules and internal governance standards.

What We're Looking For

• Deep experience in merchant acquiring: pricing and interchange economics, processing, gateways and card network rules
• Comfort in front of clients and executives, with the ability to explain technical payment flows in plain business terms
• A record of taking products from idea to launch in a regulated environment
• A background at a bank, processor, ISO or payments fintech is preferred
• Position Title: Senior Product Manager - CPS
• Business Unit: Treasury Management
• Reports to: Director of Treasury Management Product

Position Overview

This position is primarily responsible for setting strategies and goals for assigned road map product(s) (TM, Merchant or Commercial Card) critical to revenue and customer acquisition goals. Monitors product performance and revises strategy/execution as necessary. Coordinates activities of Marketing, Info Tech, Bank Ops, vendors and Sales personnel to ensure high quality product delivery. Works with assigned Product Manager(s) to coach their activities and provide effective training opportunities. Directly supports Director of Treasury Management Product as assigned.

Primary Responsibilities

• Develops, implements and manages assigned product(s) to ensure profitability, marketability and highest quality.
• Sets strategies and goals for assigned product(s).
• Assists with prioritization of projects/resources.
• Owns the Project Approval process for any acquisition/build of new products/functionality.

• Coaches assigned Product Manager(s) to ensure best practices and share experience.
• Identifies training opportunities internal and external to support professional development.
• Identifies training needs for Sales officers and Relationship Managers to better qualify prospects for assigned product(s)/solutions.

• Evaluates existing products to ensure competitiveness, identifies new product opportunities and recommends enhancements.
• Monitors and evaluates product profitability and recommends actions for improvement as necessary.

• Supports sales staff in sale of assigned product(s).
• Works with Sales team on developing solutions for more complex client situations.
• Works with clients directly as assigned.
• Supports Director of Treasury Management Product as assigned.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

• F.N.B.
• Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Skills Required to Perform the Primary Responsibilities of this Position

• Experience in general banking.
• Knowledge of commercial banking and Treasury Management, Merchant Services or Commercial Card.
• Experience in vendor management.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A