Senior Product Manager, Piper

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

The Experience

Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages buyers across chat, voice, video, and email. We're looking for a Senior Product Manager to own Piper's "brain" - the intelligence behind how Piper thinks, speaks, and behaves in every conversation.

You'll define what great looks like for an AI agent and build the systems to measure it and keep improving it. Hundreds of the world's leading brands, including Crunchbase, Asana, and Box, choose Qualified to grow their inbound pipeline. This is a high-visibility role at the core of our AI roadmap, suited to technologists who want to shape uncharted territory in AI for B2B marketing.

What You'll Actually Be Doing

• Own Piper's conversation quality across every channel and surface where Piper shows up.
• Turn ambiguity into clear, testable requirements for agent behavior, and partner with AI engineers to bring them to life.
• Define and track success by setting the quality bar, measuring it, and making Piper's performance visible to internal teams and customers.
• Close the loop on real-world feedback so that issues from customers and the field turn into lasting product improvements.
• Partner deeply across teams, including engineering, design, AI platform teams, fellow PMs, and customer-facing teams.
• Use AI tools across the full product lifecycle, from synthesizing feedback to prototyping and validation.

You're Our Person If

You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.

You have strong technical and product literacy, and you're comfortable working closely with engineers on AI and LLM-powered products.

You have excellent cross-functional communication skills and can explain complex AI behavior clearly to any audience.

You demonstrate AI fluency. You use AI across your PM workflows and can speak to the outcomes it's driven. A related technical degree is required.

Even Better If

You have experience with conversational AI, real-time agents, or AI quality and evaluation.

You've used AI-assisted tools (e.g. Claude, vibe-coding tools) to build working prototypes.

You lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best

, and our AI agents accelerate your impact so you can do your best

. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.