Senior Product Manager, Product Infrastructure

Responsibilities

As a Senior Product Manager, Infrastructure & Platform, you will

• Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)
• Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.
• Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration.
• Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes
• Ensure infrastructure is resilient, scalable, observable, and secure - balancing performance, reliability, and long-term extensibility.
• Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles
• Deep ability to map processes and systems even in high ambiguity - e.g. you can take a domain with many moving pieces and build a reliable abstraction
• Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge
• Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt
• Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Ideal Background

• 5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platforms
• Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.
• Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs
• Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact
• Highly structured thinker, able to write and communicate complex concepts simply
• Comfortable operating with high autonomy, ambiguity, and responsibility
• Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

• Throughout the interview process, please remember that emails will only be from valon.com email addresses.
• We will never ask for any personally identifiable information during the interview process itself.
• Please reach out to if you have any requests to verify the authenticity of an outreach.