Senior Product Manager, Transit Operations

What You'll Do

• Be a lead PM responsible for a best-in-class experience for the admin console and "mothership" that public sector agencies rely upon for everything from their long-term transportation planning to real-time operations
• Design end to end experiences that follow the "life of a ride" from booking to confirmation to post-ride history and support
• Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support and troubleshooting and successful resolution of issues raised by riders
• Create delightful digital experiences that in turn create excellent real-world outcomes for low-income and minority populations
• Partner with engineers and architects to build a sound infrastructure that supports multiple personas and use cases while feeling purpose-built for the end user
• Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test and learn philosophy
• Build the short and long-term roadmap for your products by integrating customer feedback, data, trends and strategic initiatives, in an effort to continuously improve and expand Via's product offering
• Work closely with key internal and external stakeholders around the globe and different time zones to guide prioritization and make sure that product development is focused and impactful
• Lead cross-team collaboration and work on complicated problems by integrating with other product managers and development teams across the organization
• Get the job done, sync teams, while keeping the big picture firmly in mind

Who You Are

• Minimum of 7 years of Product Management experience in B2C or B2B SaaS products
• Excellent collaborative written and verbal fluency in English
• Able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like
• Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch
• Excellent analytical abilities and a strong business acumen - an MBA is a plus
• A great multitasker who thrives in a dynamic, fast-paced work environment
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production
• Team Player, with great communication/listening skills and a can-do attitude
• Thrive in fast-paced environments
• Balance delivery of MVPs with an unwavering commitment to world class products
• A firm believer in a "Data First" philosophy but can also make decisions in ambiguous situations
• Passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus

Compensation and Benefits

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $150,000 - $220,000 per year
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with a generous company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

• Via was founded with the guiding principle that we go further when we go together.
• We are dedicated to building a diverse, inclusive and authentic workplace.
• If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
• You may be just the right candidate for this or other roles.
• All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.