Senior Product Operations Lead & Program Manager - Content Experience Innovation

The Role

You’ll own the product operations backbone of the team including the ways of working, operating rhythms, portfolio visibility, and systems that make a fast-moving product organization more efficient and effective.

You’ll also be responsible for aligning those operating rhythms to those of our partner teams across Product + Tech, working in lock step with the Prod Ops partners Member Experience and Commerce product orgs to ensure we all work together toward a cohesive end member experience. You’ll also flex into Program Management to drive critical innovation programs across the team to bring our product vision to life.

What You Will Do

• Strengthen how the team works by defining, documenting, and maintaining the ways of working and standards that keep product development running smoothly.
• Run the team's core operating cadences, including planning, OKRs, and QBRs while coordinating inputs, timelines, and deliverables, and turning them into clear, actionable and decision-ready readouts for leadership.
• Own portfolio-level operations: manage intake and prioritization, maintain the roadmap and launch calendar, and give the team and its partners a clear view of what's in flight, what's coming, and what's at risk.
• Drive stakeholder communication and alignment by keeping partners across Product, Engineering, and cross-functional teams informed of key dates, changes, and dependencies, and maintain a single, trusted source of truth for plans, decisions, and outcomes.
• Design and build scalable systems, workflows, and tooling that reduce manual effort and make the team faster, leveraging AI and automation where it creates efficiency.
• Identify operational opportunity areas across the product development lifecycle, and drive improvements that increase quality, efficiency, and productivity.
• Partner with New Content Exploration and various Product and Tech teams on initiatives within their innovation roadmaps.
• Lead complex programs that cut across product areas that transform the way we work, managing high degrees of change.
• Partner with senior leadership to shape the business vision and opportunity of transformation efforts.

What You’ll Bring

• 10+ years of Product Operations, Product or Program Management, Business Operations, or related experience in a product-driven organization.
• A track record of designing and scaling operational processes, rhythms, and systems in fast-moving, ambiguous environments, with a high degree of autonomy.
• Fluency with operating cadences such as planning, OKRs, and QBRs, and the ability to turn messy inputs into clean, decision-ready outputs.
• Strong attention to detail, with the ability to connect the dots between projects and programs to ladder up to company and team goals
• Demonstrated ability to build tooling and workflows that create leverage, including practical use of AI and automation to improve efficiency.
• A sharp eye for operational opportunity areas across a product development lifecycle, and the judgment to prioritize the improvements that matter most.
• Strong cross-functional partnering skills across Product, Engineering, TPM, Design, and non-technical teams.
• Fluency with product/ops tooling (e.g., Jira, Airtable) and comfort adapting shared frameworks to what a team actually needs.
• Outstanding written and verbal communication, including clear updates for leadership.
• Content discovery, merchandising performance management, or recommendation systems domain experience preferred.