Senior Program Manager - Haul & FFO, Global Logistics - Exports

About the role

Amazon is seeking qualified Program Manager candidates to join our Cross Border Exports Logistics team. Amazon reaches customers around the globe on all seven continents and needs individuals who want to help ensure fast, cost-effective solutions for delivering packages worldwide. Do you obsess over improving processes to deliver a superior customer experience?

Do the words "that can't be done" drive you to find a solution for how "that can be done"? Do you desire a career focused on globalizing B2C delivery service and setting new industry standards? Do you thrive on detailed data analysis to develop optimized processes and drive continuous improvement?

If these characteristics describe you, then come join the Amazon.com Cross Border Exports team and help make the world smaller-one package at a time.

The Cross Border Exports team seeks a qualified candidate for the Program Manager-Global Export Logistics role. This position will optimize the Cross-Border exports network to improve delivery speed globally. The role will serve as a logistics partner to the Amazon Exports business team, focusing on prioritizing transportation and logistics requirements to support growth goals.

The Program Manager will gather input from various business partners and develop requirement documents for cross-functional teams. They will also acquire knowledge of Amazon fulfillment and transportation systems, international transportation, and logistics to identify and develop products for the growing cross-border network.

Attention to detail is crucial to providing faster and more cost-effective delivery options for customers. The ideal candidate should efficiently manage multiple projects, communicate updates regularly, and demonstrate a track record of project delivery and collaboration with cross-functional teams.

The successful candidate will collaborate with internal client groups, third-party partners, and technology partners to enhance Amazon's freight transportation management capabilities for customers and key partners in the supply chain. They will define solutions and services that meet the needs of various segments within our supply base (geographical, size-related, sophistication, etc.). As a data-driven company, Amazon values candidates who can adeptly handle and analyze large amounts of data to assess the current state and determine the business impact of technological changes.

Key job responsibilities

This role will be a Program Manager in the Global Exports Production Planning team for the Amazon Haul store. Day-to-day responsibilities include, but are not limited to:

• Managing tactical and strategic capacity planning for supply chains from China to the US and a rapidly growing list of international destinations
• Developing KPIs and mechanisms for stakeholder engagement to improve supply chain and 3P operation performance
• Curating MBR, WBRs, QBRs, and OP processes for the Amazon Haul store, reporting up to the CEO of Amazon Stores
• Leading continuous improvement initiatives across a growing production planning team
• Thinking big and developing a vision for responsibly growing the business operations org to provide maximum value for the launch of the Amazon Haul store
• Experience with 3P warehouse staffing, carriers, and Amazon-developed External Fulfillment WMS is highly sought after. Internal candidates, please reference this in your informational request.

A day in the life

• Collaborating with internal and external stakeholders with diverse requirements to develop compelling products and services
• Clearly communicating goals, roles, responsibilities, and product development progress to cross-functional teams
• Leveraging internal and external best practices to expedite product development objectives
• Working with various internal stakeholders to document their requirements and liaising with the technology organization for implementation, including sourcing, customer service, transportation operations, finance, accounting, and others
• Providing feedback on carrier performance to procurement and carrier management teams
• Collaborating with other product managers to minimize overlap and ensure seamless integration of aligned solutions
• Collecting and managing key data to demonstrate the business value and return on investment (ROI) of proposed technology improvements

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree
• Experience working with multiple groups of stakeholders
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Experience with Six Sigma tools and Lean techniques
• Master's degree or above in Engineering, Technology, Science, Operations Research, Robotics, Mathematics or related fields, or a PhD and experience working for Amazon or any Amazon subsidiary or affiliate

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually