Senior Program Manager, Marketplace

About the role

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful-whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

At the heart of our Marketplace team, you’ll help shape the future of our product portfolio and fuel growth across our global ClassPass marketplace. You’ll support complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into business results.

• Support cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
• Design and launch beta tests that push the boundaries of what’s possible, then scale winning ideas companywide
• Translate business goals into clear, actionable frameworks and roadmaps
• Collaborate with data scientists, sales leaders, marketing team and business leaders to align on strategy and deliver on outcomes
• Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
• Facilitate decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
• Support working groups around central strategy pillars, keeping momentum high and blockers low

The Experience You’ll Bring

• 3-5+ years' experience in management consulting, PE, VC, or in an operations / strategic planning role at a tech company; experience with a rapidly scaling business is a plus.
• Strong ability to connect high-level strategy to measurable business impact
• Practical business sense with the ability to translate between strategic business decisions and their impact.
• Strong presentation skills with ability to distill complex ideas for diverse audiences
• Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes
• Hands-on experience with data analysis and test design; advanced Excel skills required
• Familiarity with SQL, Looker, or Tableau is a plus
• Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonusHands-on with AI tools, with real examples of using them to move faster on analysis or automate work

Have We Piqued Your Curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about the potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.