Senior Project Manager

About the role

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

About the role

Location: Omaha, NE (Onsite - 5 Days a Week)

About the role

The Technical Project Manager will lead software engineering teams in the delivery of customer-facing technology solutions. This role requires a disciplined, proactive leader who understands the software development lifecycle, communicates clearly across technical and business teams, and drives delivery with ownership, urgency, and transparency. The ideal candidate brings strong Agile execution, advanced Jira expertise, and the ability to navigate complex, matrixed environments while keeping work moving from planning through completion.

Responsibilities

• Lead Agile delivery for software engineering teams building customer-facing solutions, ensuring sprint commitments, milestones, and project outcomes are clearly defined, tracked, and delivered.
• Serve as Scrum Master for assigned teams, facilitating sprint planning, daily scrums, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies.
• Own sprint execution with clear accountability for committed deliverables, proactively identifying risks, blockers, dependencies, and timeline concerns before they impact delivery.
• Maintain strong Jira discipline, including ticket creation, backlog management, sprint boards, burn down charts, capacity tracking, reporting, and documentation.
• Partner closely with engineers, technical leads, QA, product owners, business stakeholders, and cross-functional teams to align priorities, clarify requirements, and drive work to completion.
• Develop and maintain a clear, documented view of team bandwidth, capacity, sprint progress, dependencies, risks, and upcoming milestones.
• Provide proactive delivery reporting to leadership, ensuring stakeholders have consistent visibility into progress, roadblocks, team capacity, and key decisions without needing to request updates.
• Ask thoughtful technical and functional questions to understand product behavior, delivery dependencies, implementation risks, and downstream impacts.
• Navigate complex, matrixed teams with confidence, ensuring alignment, follow-through, and accountability across multiple contributors and workstreams.
• Drive strong execution discipline by keeping commitments visible, escalating concerns early, and removing obstacles that may slow team progress.
• Promote a culture of ownership, transparency, continuous improvement, and dependable delivery across the team.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• Proven experience as a Project Manager, Technical Project Manager, Scrum Master, Agile Delivery Lead, or similar role leading software engineering teams.
• Strong technical background with working knowledge of the software development lifecycle and experience supporting delivery of customer-facing software solutions.
• Advanced experience using Jira and project management tools for ticket creation, backlog management, sprint planning, capacity tracking, burn down charts, and delivery reporting.
• Demonstrated ability to work effectively with engineering, technical leads, QA, product, business teams, and leadership stakeholders.
• Excellent communication skills, with the ability to provide clear, proactive updates on progress, risks, dependencies, roadblocks, and timelines.
• Strong execution discipline and follow-through, with the ability to keep teams aligned, accountable, and focused on delivery outcomes.
• Ability to understand product functionality, technical dependencies, implementation risks, and delivery tradeoffs well enough to ask the right questions and drive informed decisions.
• Experience operating in complex, matrixed environments with multiple stakeholders, competing priorities, and cross-team dependencies.
• Strong facilitation skills across Agile ceremonies, including daily standups, sprint reviews, retrospectives, and planning sessions.
• Highly dependable, organized, proactive, and accountable, with a demonstrated ability to own delivery through completion.
• Scrum Master certification, Agile certification, PMP, or related project management certification preferred..

Pay and benefits

The base salary range for this position is $92,250-$101,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is: 11/12/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.

If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

• #LI-Onsite
• #Omaha
• #Nebraska
• Location: USA, NE, Work-at-Home

Language Requirements

Time Type: Full time

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.