Senior Property Manager

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

JLL is seeking an experienced Senior Property Manager to provide direct management oversight for a complex group of properties serving institutional clients. This portfolio includes larger retail centers with a high percentage of national retailers, requiring a seasoned professional who can maximize NOI and asset value on behalf of JLL's clients. You'll oversee property management, operations, and maintenance, while building strong client and tenant relationships and supporting the leasing team in driving occupancy and tenant mix strategies.

Your responsibilities will also include marketing initiatives, accounts payable and collections oversight, annual budgeting, risk management, and financial reporting, ensuring clients remain informed and confident in your stewardship of their assets.

Portfolio Overview

Charlotte, NC (with travel to Hilton Head, SC)

The portfolio includes a premier lifestyle shopping destination in South Charlotte, recognized as one of the area's most successful retail centers and anchored by a strong mix of national retailers. It also includes a large-format retail center located near a major regional lake and river system, anchored by major big-box retailers and national stores. Rounding out the portfolio is a premium community shopping center located in the heart of Hilton Head Island, offering a well-curated tenant mix in a high-visibility coastal market.

Although this role is remote, it requires frequent visits to property sites and is responsible for after-hours emergencies. Therefore, the Senior Property Manager must live in the Charlotte area.

What your day-to-day will look like

Client Service

• Establish and maintain an effective working relationship with the client without the support of senior management

Operations

• To develop, articulate and implement business plans for each assigned property, that are consistent with the owners needs and objectives to maximize asset value and NOI
• Monthly / Quarterly financial and management reporting as required by client
• To provide oversight of contractors and maintenance personnel at properties to ensure they are being maintained properly and as required.
• Mentoring and managing a small team of Assistant Property Managers.
• To build relationships to retain current business, expand opportunities with existing clients and leverage that in pursuit of additional clients and business opportunities.
• Understanding the leasing process and effectively supporting the broker/agency leasing team.
• Maintain/Update Emergency Response Manuals and hold regular meetings with tenants.
• Ensure the assigned properties are managed consistent with JLL’s Core Practices and Standards of Excellence

Financial Performance

• Need to be financially astute and have a thorough understanding of retail accounting principles including recovery ratios and methods, allocating costs to various CAM pools, accrual and cash basis accounting, reading and understanding financials and be able to abstract information from a lease.
• To project and achieve budgeted financial goals as outlined in the approved annual operating budget while adding value to the property(s) with prudent management and business decisions.
• Implement the approved business plans and achieve the budgeted financial goals as outlined in the approved annual operating budget while adding value to the property(s) with prudent management and business decision

Marketing

• Build relationships with tenants to retain current business, expand opportunities with existing clients and leverage that in pursuit of additional clients and business opportunities
• Supporting the marketing efforts of the property

Required qualifications

• Minimum 5 years of progressive leadership experience in commercial real estate, property management, or related industry
• Proven track record of managing P&L responsibility and achieving financial targets in a multi-million dollar operation
• Demonstrated expertise in client relationship management and business development within the commercial real estate sector
• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
• Proficiency in real estate management software, Yardi, CRM systems, and Microsoft Office Suite

Preferred qualifications

• Real Estate License and Property Managers License, required within six (6) months if not currently licensed
• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field
• Professional certifications such as LEED GA, or equivalent industry credentials
• Strong network of industry relationships and demonstrated thought leadership in real estate

Additional information

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 110,000.00 – 120,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.