Senior QA Automation Engineer (HELOC)

About the role

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role

We are seeking a Senior QA Automation Engineer to join our team who has end-to-end ownership to build a new quality product. Through automation and functional testing, they validate a variety of products to offer our customers a seamless banking experience.

As a Senior QA Engineer, you will work directly with our product teams and will participate in application specification reviews and architectural design sessions by providing input from a quality standpoint. You will also identify testing strategies for various features and functionalities. Within your first year, you will develop an understanding of how to deliver high performing software at pace of development.

You will work in an environment that promotes ownership at all levels including configuring and monitoring apps in production.

This is a fully remote position to candidates who are based in the US.

Our Core Technologies Include

Java, Selenium Webdriver, Playwright, Claude Code, TestNG, Maven, Git, Jenkins, ArgoCD, SQL, REST Assured, OkHttp, SumoLogic, Docker, Kubernetes, Gatling, Linux etc

What You'll Do

• Develop test automation at the pace of feature development utilizing AI tools and our functional and performance test frameworks
• Utilize LLMs to create feature test plans and internal knowledge stores for streamlining AI tools usage for Automation and Deep testing efforts
• Define custom AI workflows to enable all developers to test new features using existing automation tests, evaluate test failures, and troubleshoot environment issues
• Execute functional/performance tests by spinning up disposable environments on demand to deploy microservices with different versions and configurations, and customize database content
• Customize, configure, patch services, and deploy infrastructure and code changes all the way through to production
• Analyze log files and troubleshoot production issues by automating and reproducing them in a non-production environment
• Collaborate with QA platform to create solutions for feature validations and test automation for your product

What We Look For

• Ability to develop test automation in Java using Selenium/Playwright to utilize Integrated Development environments (IDE) such as IntelliJ or Eclipse, with and without Coding assistants
• Experience in deploying services in various environments such as Kubernetes, using deployment tools like ArgoCD and Jenkins
• Capability to improve efficiency of existing test infrastructure using Docker, Playwright and headless browser executions
• Familiarity with log aggregators such as SumoLogic or Kibana, and app monitoring tools such as Honeycomb or Grafana
• Passion for automating tests and delivering high quality features in a fast paced environment
• Comfortable working in Agile methodology

What We Offer You

• Competitive salary and stock option plan
• Paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

Environmental & Working Conditions

• Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
• Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.

The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.

Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.

Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.