Senior Receptionist

About the role

Join Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you'll work with ambitious, high-performing teams built on integrity, candor and collaboration, backed by our market-leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures and grow your career.

What We Do

As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access. We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025.

We are seeking a polished, service-oriented Senior Receptionist / Concierge to lead the daily front-of-house experience at the corporate headquarters. As the first point of contact for clients, visitors, executives, and employees, this individual will deliver a welcoming, professional, and highly organized reception experience while maintaining front desk standards, supporting meeting and visitor operations, and partnering closely with Facilities, Security, Meeting Services, Executive Assistants, IT, and building management.

Responsibilities

• Provide professional, high-touch reception and concierge-level service five days per week, serving as the first point of contact for clients, visitors, executives, employees, and vendors.
• Welcome guests, verify arrivals, notify hosts, coordinate visitor access, and maintain a polished and secure front desk experience in accordance with firm and building procedures.
• Manage visitor badges, access processes, and visitor records with accuracy, discretion, and attention to confidentiality.
• Maintain a client-ready front-of-house environment, including reception, lobby, conference rooms, café/bar areas, guest restrooms, elevator lobbies, and seating areas.
• Conduct daily opening, closing, and readiness checks to ensure client-facing spaces are organized, clean, stocked, and professionally presented.
• Partner with Meeting Services to monitor room reservations, assist with conference room assignments, support room turnover, and help ensure efficient space utilization.
• Support client meetings, executive and board meetings, and firm events by confirming visitor arrival details, room readiness, catering coordination, signage, and audio/visual support needs.
• Coordinate with Facilities, Security, IT, Executive Assistants, building management, catering, janitorial, mail/package services, and other vendors to resolve issues and support daily headquarters operations.
• Promptly process delivered packages, route items to designated areas, and notify recipients upon arrival.
• Provide basic support to employees and clients with conference room technology and virtual meeting platforms, escalating to IT or submitting tickets through designated service channels when needed.
• Assist with emergency procedures, incident escalation, evacuation support, and communication with Facilities, Security, and building management as appropriate.
• Perform administrative support tasks, including data entry, document retention, visitor reporting, compliance, project task follow-up, and other duties assigned by manager.

Qualifications

• Prior experience in corporate reception, hospitality, concierge, facilities support, administrative services, or a similar client-facing role required.
• Experience in financial services, professional services, law firm, private equity, asset management, or another high-touch corporate environment preferred.
• Demonstrated ability to provide polished, professional service to senior leaders, clients, board members, investors, and other VIP visitors.
• Strong interpersonal skills, sound judgment, discretion, confidentiality, and professionalism.
• Highly organized and detail-oriented, with the ability to prioritize competing responsibilities in a fast-paced headquarters environment.
• Positive, proactive, and service-oriented approach with a strong record of punctuality, dependability, and follow-through.
• Strong verbal and written communication skills, including the ability to communicate clearly with employees, visitors, vendors, and leadership.
• Comfortable using workplace technology, including visitor management systems, badge/access systems, room reservation tools, Microsoft Outlook, Microsoft Teams, Zoom, Slack, and related service or ticketing platforms.
• Ability to remain onsite five days per week and provide consistent front desk coverage during business hours.
• Ability to move throughout the office to support reception, meeting rooms, client-facing spaces, package handling, supply checks, and general front-of-house readiness.

Benefits

At Hamilton Lane, our benefits philosophy is simple:

to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring. To do this, Hamilton Lane offers the following benefits:

Enhancing Your Physical and Emotional Health

Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.

Developing Your Career

Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.

Supporting Your Family & Community

• For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.
• For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.

Safeguarding Your Financial Wellbeing

Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.

Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.