Senior Security Operations Manager

About the role

The ParkX Security Operations Manager is responsible for the daily management of assigned Comstock/Third party location(s). This position delivers company, client, and customer expectations by ensuring that all assigned locations are operating in a first-class manner and in accordance with company policy. They will assist with the development and design of financial statements and management proposals. This person should demonstrate leadership, be willing to drive positive change, and should participate in and support organizational objectives.

Key Responsibilities

• The Security Operations Manager will provide leadership, direct management, and day-to-day oversight of the physical Security team, including Managers, Supervisors, and Officers
• Ensure team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook
• Promptly address and resolve customer concerns in a first-class manner that is consistent with guidelines established by the Comstock Executive Team
• Plan and coordinate security operations for specific events with the marketing department
• Walk assigned properties daily and keep a running list of maintenance items
• Resolves customer concerns that are escalated to his/her attention by the facility's front-line associates
• Maintains equipment through regular maintenance and preventative care
• Scheduling, deployment, supervision, and training of Security Officers
• Manage essential maintenance contracts and work closely with vendor contacts, specifically janitorial, landscaping, and security
• Oversee quarterly client surveys
• Provide daily, weekly, or monthly activity report as required by supervisor and Comstock Executive Team
• Oversee maintenance operations by partnering with maintenance team to maintain property's curb appeal and assess possible maintenance issues, while ensuring that all manufacturer's recommended routine maintenance (as well as Comstock required maintenance) is completed in a timely fashion
• Possesses a complete knowledge and understanding of all properties within the ParkX portfolio.
• Possesses a complete knowledge and understanding of all current and prospective clients.
• Perform other duties as assigned

Skills, Knowledge and Expertise

• High School Diploma or Equivalent
• Minimum of 2 years of security / law enforcement experience
• Bilingual Spanish and English is a plus
• Must be certified security officer by the state of Virginia, Maryland and Washington DC
• Minimum of at least 3-year experience in customer-service related field
• Valid driver's license without major violations
• Flexibility to work after hours and weekends, as needed
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• CPR/AED/First Aid Certification
• Must have the ability to forge and maintain relationships with police departments in local
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

MGMT Qualifications

• Outstanding mentoring, coaching, people and time management, and leadership skills
• Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
• Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition
• Must be able to communicate expectations clearly and effectively to the team and make sure there is understanding by all
• Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook
• Ability to demonstrate flexibility in dealing with complex problems or organizational change
• Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions
• Ability to effectively present information and respond to questions from senior and executive level management
• Strong budgeting & financial skills

Physical Demands and Work Environment

• Spend time sitting, standing, and walking
• Spend time making repetitive motions
• Push, pull or lift to 50 pounds
• Able to use his/her hands to manipulate/control tools and/or objects
• Work under distracting or uncomfortable noise levels
• Work indoors in a temperature-controlled environment and outside
• Respectful of shared workspace and physical proximity with other

Compensation

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few)

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!

• The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions.
• These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization.
• The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

• At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.
• You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.
• Virginia Compensation Range $80,000 - $85,000 USD