Senior Service Delivery Analyst

About the role

As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights - partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.

What you'll do

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow-up actions and drive execution against recommendations - not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function

What we're looking for

• 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
• Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
• Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
• Advanced SQL skills - complex joins, aggregations, transformations, and scalable query design
• Experience with Snowflake, relational databases, and reporting tools such as Power BI
• Proven ability to turn messy operational data into reliable, decision-ready insights
• Track record presenting findings to non-technical stakeholders and/or clients
• Strong attention to detail, independent judgment, and ability to manage multiple priorities

Preferred qualifications

• Epic Resolute Hospital Billing certification
• Data modeling experience in Snowflake
• Familiarity with stored procedures / T-SQL
• Prior client-facing analytics or service delivery experience
• Experience mentoring analysts or building team capabilities

What success looks like

• First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
• By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.

Pay and benefits

For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.