Senior Service Delivery Manager

What success looks like in this role

• Leads the planning, execution and delivery of complex projects, ensuring they meet business objectives.
• Manages project budgets, ensuring delivery within financial constraints and maximization of profitability metrics.
• Serves as a product and domain expert, defining client requirements and sharing expertise internally and externally.
• Proactively identifies risks, develops mitigation strategies and resolves issues to keep projects on track.
• Serves as primary point of contact for high profile clients, managing relationships and ensuring long-term partnerships.
• Ensures that client needs are understood and met, collaborating cross-functionally to address challenges and provide solutions.
• Engages with senior level stakeholders in client organizations, providing updates, managing expectations and ensuring alignment with business goals.
• Oversees change management efforts within projects, assessing and managing impact on timelines, cost and resources.
• Contributes to efforts to grow accounts by identifying new service opportunities and working with clients to broaden business opportunities.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

You will be successful in this role if you have

BA/BS degree and 8+ years in service delivery management; ITIL practices; enterprise infrastructure and database services experience.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

• At Unisys, we incorporate video interviews as a key part of our hiring process.
• This allows us to get to know you better and provide a more engaging and convenient interview experience.
• We appreciate your understanding and look forward to connecting with you virtually!

• #LI-AC1
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
• This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. US job seekers can find more information about Unisys' EEO commitment here.