Senior Service Manager

Core Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
• Can operate with autonomy in a complex environment and manage multiple competing priorities.
• Autonomy to make decisions that impact regional and cross-functional / commercial span of control
• Operational and strategic management
• Ensures cost/revenue support the financial goals of the P&L
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation
• Demonstrates high impact culture through innovation, accountability and empowerment
• Is agile in responding quickly to customer issues
• Provides proactive direction to commercial teams to ensure service center objectives are achieved
• May provide direct supervisor to sales and other commercial colleagues
• Take care of company property

Travel Requirements

Some local travel required within the region and customer sites (Xylem Vehicle Assigned)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)

Forms

• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement

Education Requirements

• Bachelor's degree preferred; or applicable industry equivalent experience in lieu of degree

Experience Requirements

• Ability to obtain all required customer clearances
• Industrial or commercial process water experience preferred
• Clean driving record
• 2 to 4 years of technical work experience or 5 years of industry specific experience
• Combined with 5-7 years of leadership/service management experience

Skill Requirements

• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
• People management
• Mechanically minded and/or with knowledge of water systems is very helpful
• Ability to communicate up/down/across
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex troubleshooting to guide and advise team members and customers
• Ability to defuse situations at a customer or internal issue.

Pay and benefits

The estimated salary range for this position is $125,000 to $150,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

#LI-TM1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation