Senior ServiceNow HRSD Developer supporting Nvidia

Responsibilities

• Architect, design, develop, and configure scalable solutions within ServiceNow HRSD, including Case & Knowledge Management, Employee Service Center, Onboarding, Offboarding, and Lifecycle Events.
• Serve as the technical lead for HRSD initiatives, providing guidance on solution design, architecture decisions, technical feasibility, and implementation strategy.
• Partner with global HR and IT stakeholders to analyze business needs and define technical solutions that align with best practices and long-term strategy.
• Design and implement integrations between ServiceNow HRSD and enterprise HR systems, coordinating with system owners to ensure reliable and scalable solutions.
• Collaborate with IT partners when issues or enhancements affect the broader ServiceNow platform, ensuring alignment with enterprise-wide governance, security, and system architecture.
• Explore and implement efficient workflows using Flow Designer, Business Rules, UI Policies, Integration Hub, and ServiceNow APIs, ensuring solutions are scalable, maintainable, and aligned with business needs.
• Design, develop, and implement AI-enabled HR service delivery solutions using ServiceNow Now Assist, AI Agents, and other generative AI capabilities to enhance employee self-service, streamline HR workflows, and improve HR case resolution.
• Assess the long-term scalability and sustainability of proposed solutions and provide recommendations that balance business needs with platform best practices.
• Perform unit testing to validate solution quality and functionality.
• Coordinate system testing and user acceptance testing (UAT) with stakeholders and end users.
• Troubleshoot and resolve HRSD-specific issues, collaborating with IT partners to address broader platform-wide concerns.
• Maintain comprehensive technical documentation for configurations, solutions, integrations, and deployments.
• Facilitate knowledge transfer and mentor team members on ServiceNow development standards, architecture patterns, and platform best practices.
• Stay current on ServiceNow product innovations, AI capabilities, and HR technology trends, identifying opportunities to improve employee experience and operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in ServiceNow development and administration, including significant experience with HR Service Delivery (HRSD).
• Proven expertise in architecting, designing, and implementing HRSD solutions, HR profile management, integrations, and process automation.
• Strong experience implementing and supporting HR service processes, including onboarding, offboarding, employee transitions, case management, and knowledge management.
• Hands-on experience in multi-instance ServiceNow environments (Dev, Test, Stage, and Production).
• ServiceNow HRSD certification required.
• Strong proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow development.
• Experience designing and implementing integrations between ServiceNow and enterprise HR applications such as Workday, Cornerstone, and vendor management systems.
• Strong understanding of HR processes, workflows, and employee service delivery best practices.
• Experience collaborating with global stakeholders across multiple time zones.
• Excellent communication, problem-solving, stakeholder management, and collaboration skills.
• Ability to work independently, drive initiatives forward, and operate effectively in a fast-paced environment.

Ways to stand out

• ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA).
• Experience with Integration Hub, REST APIs, Graph APIs, and enterprise integration patterns.
• Experience implementing ServiceNow Now Assist, AI Agents, Virtual Agent, or other generative AI capabilities within ServiceNow.
• Experience leveraging AI coding assistants and adapting AI-generated or SPP vibe-coded solutions into scalable, maintainable ServiceNow implementations.
• Experience working in large, global enterprise environments.
• Experience mentoring developers and providing technical leadership for ServiceNow programs.