Senior ServiceNow Technical Consultant

Responsibilities

• Configure, customize, implement, test, and troubleshoot scoped ServiceNow applications.
• Build and enhance Flows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other platform functionality based on customer and business requirements.
• Create and maintain import sets, transform maps, data sources, reports, dashboards, and scheduled reports.
• Support integrations using REST APIs and other standard ServiceNow integration methods.
• Participate in code reviews and follow established development best practices.
• Document application designs, technical solutions, customer training materials, and implementation details.
• Partner with customers to understand business requirements and translate them into scalable ServiceNow solutions.
• Participate in customer meetings, workshops, and solution discussions alongside senior consultants.
• Troubleshoot platform issues and provide timely resolution during implementations and post-go-live support.
• Collaborate closely with Product, Engineering, and Customer Success teams to deliver successful customer outcomes.

What We're Looking For

• 5+ years of experience in Information Technology, Software Engineering, or a related field.
• 3+ years of hands-on ServiceNow development or administration experience.
• Strong JavaScript skills and experience working within the ServiceNow platform.
• Experience configuring Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.
• Experience with GlideRecord, JSON, and REST APIs.
• Familiarity with import sets, transform maps, reports, dashboards, and update sets.
• Exposure to integrations with REST, SOAP, or email is preferred.
• Comfortable working directly with customers to gather requirements and provide implementation support.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with marketing technology, CRM platforms, or marketing automation tools is a plus.
• B2B SaaS experience is preferred.
• ServiceNow Certified System Administrator (CSA) certification preferred. Additional certifications (CAD or CIS) are a plus.
• Indianapolis-based or willing to work in our Indianapolis office on a hybrid schedule.

What We Value

Aim Higher

We believe ambitious goals inspire exceptional work. We challenge ourselves and each other to continuously improve and deliver meaningful impact.

Humble + Hungry

We roll up our sleeves, support one another, and do what's needed to help our team and customers succeed.

Total Alignment

We believe great teams communicate openly, provide candid feedback, and work toward shared goals.

Customer Obsessed

Our customers are at the center of everything we do. We strive to deliver thoughtful solutions and exceptional service.

Beginner's Mind

We stay curious, embrace learning, and approach challenges with fresh perspectives.

Pay and benefits

Compensation $110,000-$150,000 base salary, depending on experience, plus equity and benefits.